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Clinic Type

Pulmonology

Address

Westfield, Massachusetts

Phone

413-562-5173

Email

patientportal@familymedicineofwestfield.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • primary care
  • physical exams
  • chronic care management
  • remote patient monitoring
  • immunizations
  • occupational health?
  • employment physicals?
  • preventive care
  • long-term health management
  • acute illness care
  • care coordination

Technology & Equipment

  • secure at-home monitoring using connected devices

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Birdeye: 2.8 out of 5 stars (79 reviews)

Patients praise

  • Some patients appreciate specific physicians despite negative office experiences
  • Occasional reports of kind and attentive individual staff members

Common complaints

  • Poor communication and unresponsiveness from office staff
  • Difficulties with referrals, prescriptions, and billing processes
  • Long wait times for appointments and unhelpful customer service experience
  • Reports of unprofessional behavior from front desk personnel

"The office manager is unbelievably rude, uninformative, disinterested, and frankly the most unprofessional professional I've every conversed with. ... The billing department is the worst of the worst that I have ever encountered."

LocalityBiz/Yelp reviews

"This clinic has been the worst experience I've ever had with a healthcare provider. I saw their RN over five weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done."

Birdeye review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Westfield, MA·Pulmonology

Baystate Pulmonary at Westfield is part of Baystate Health, a nonprofit, academic healthcare system based in Springfield, MA. Baystate Health operates multiple facilities and services across Western Massachusetts, including Baystate Medical Center (the Level I trauma center) and a broad network of physician practices. While the core Baystate Health site highlights the system’s overall scope, the Westfield location-specific details (services, clinicians, hours, or contact for Baystate Pulmonary in Westfield) are not provided in the page excerpt. If you’re seeking pulmonary care in Westfield, you may want to contact Baystate Health directly or visit their site to locate the Westfield pulmonary clinic, verify current services, and confirm appointment options.

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