Family Medicine Associates | Primary Care in Westfield, MA
Pulmonology • Westfield, MA
Clinic Type
Pulmonology
Address
Westfield, Massachusetts
Phone
413-562-5173
patientportal@familymedicineofwestfield.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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Social Media
Photos






What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.8 out of 5 stars (79 reviews)
Patients praise
- Some patients appreciate specific physicians despite negative office experiences
- Occasional reports of kind and attentive individual staff members
Common complaints
- Poor communication and unresponsiveness from office staff
- Difficulties with referrals, prescriptions, and billing processes
- Long wait times for appointments and unhelpful customer service experience
- Reports of unprofessional behavior from front desk personnel
"The office manager is unbelievably rude, uninformative, disinterested, and frankly the most unprofessional professional I've every conversed with. ... The billing department is the worst of the worst that I have ever encountered."
— LocalityBiz/Yelp reviews"This clinic has been the worst experience I've ever had with a healthcare provider. I saw their RN over five weeks ago, and was assured that referrals would be sent out promptly. Since then, I've called multiple times, only to find that nothing has been done."
— Birdeye reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
- HMC Family Physiatry Opens at Holyoke Medical Center - Health Care News — Nov 3, 2025
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
More pulmonology clinics in Westfield
Baystate Pulmonary at Westfield is part of Baystate Health, a nonprofit, academic healthcare system based in Springfield, MA. Baystate Health operates multiple facilities and services across Western Massachusetts, including Baystate Medical Center (the Level I trauma center) and a broad network of physician practices. While the core Baystate Health site highlights the system’s overall scope, the Westfield location-specific details (services, clinicians, hours, or contact for Baystate Pulmonary in Westfield) are not provided in the page excerpt. If you’re seeking pulmonary care in Westfield, you may want to contact Baystate Health directly or visit their site to locate the Westfield pulmonary clinic, verify current services, and confirm appointment options.
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