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Clinic Type

Urgent Care

Address

57 Union Street, Westfield, MA 01085

Phone

413-831-7895

Email

Medical.StaffOffice@baystatehealth.org

Opening Hours

Mon-Thu 9 am–7 pm; Fri 9 am–7 pm; Sat 8 am–4 pm; Sun 8 am–4 pm

Emergency Care

No 24/7 emergency department; this is urgent/ convenient care.

Services Offered

  • Urgent care
  • Walk-in care
  • Same-day care
  • Scheduled medical care
  • Primary care extension
  • Referral coordination
  • Post-visit PCP communication

Insurance & Payment

Multiple bill payment options, Pay My Bill, participate in most insurance programs

Languages Spoken

FAQs

What services does Baystate Convenient Care – Westfield offer?

Same-day, walk-in, and scheduled medical care with extended hours; non-emergency but time-sensitive health concerns.

If you have a fever, cough, shortness of breath, or concerns about COVID-19 exposure, call Convenient Care for medical guidance.

Not an FAQ per se; informational note included in page.

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • Wheree: 7.6/10 (Not explicitly stated)

Patients praise

  • Friendly and professional staff
  • Quick service and convenience
  • Clean and accessible facility
  • Competent medical practitioners
  • Reasonable costs

Common complaints

  • Occasional frustrations with billing processes
  • Insurance acceptance issues
  • Variability in wait times
  • Administrative misunderstandings

"Many reviewers highlight the friendly and professional staff, emphasizing genuine kindness and competence during visits."

Wheree

"Other considerations include occasional frustrations with billing processes or insurance acceptance issues noted by some patients."

Wheree

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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