Baystate Women's Health Ob/Gyn - Westfield
Women’s Health • Westfield, MA
Clinic Type
Women’s Health
Address
57 Union Street, Suite 102, Westfield, MA 01085
Phone
413-831-7960
Medical.StaffOffice@baystatehealth.org
Opening Hours
Mon-Fri 8 am - 5 pm; Sat Closed; Sun Closed
Services Offered
Insurance & Payment
We participate in most insurance programs in our area.
multiple bill payment options, Pay My Bill
Languages Spoken
—
Current Offers
Accepting new patients
FAQs
What are the clinic hours?
Monday–Friday 8 am–5 pm; Saturday and Sunday are closed.
Is the clinic accepting new patients?
Yes, we are accepting new patients.
How can I schedule an appointment?
Call 413-831-7960 or log in to the MyBaystate patient portal to schedule an appointment.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3/5 stars (8 reviews)
- WebMD Care (for Sarah Todd, CNM): 5/5 stars (9 reviews)
- Healthgrades (for Sarah Todd, CNM): 4.6/5 stars (9 reviews)
- Healthgrades (for Dr. James Wang): 4.6/5 stars (9 reviews)
Patients praise
- Individual providers (specifically Sarah Todd and Dr. James Wang) often described as professional, kind, and good listeners
- Patients felt heard and cared for during examinations
- Compassionate care from certain medical staff
Common complaints
- Billing issues and unexpected lab fees
- Poor communication and follow-up from office staff
- Long wait times for appointments and tests
- Difficulty with portal communication systems for pregnant patients
- General office understaffing and workload concerns
"I was very impressed by the entire office. ... Completely put me @ ease by Sarah Todd: Professional, caring, friendly, good listener, competent."
— WebMD Care review"Just received a collection notice in the mail. This has officially become a legal case. I had my first visit last fall where all went seemingly well…until I received a bill for almost $1,150 in lab fees that I never ordered/nor was consulted about during my appt."
— Birdeye review"Finally had a telephone appointment SCHEDULED and the Doctor never called . NOBODY CALLED ME AT ALL. I have had longer then normal wait time for prescriptions that were needed as well."
— Global Donor Egg Bank / Patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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