Westlake - Crystal Clinic Orthopaedic Center
Orthopaedics • Westlake, OH • Since 1989 • 1 (Westlake) locations
About
Crystal Clinic Orthopaedic Center in Westlake provides expert orthopedic care close to home, offering specialized treatment for bone, joint, and muscle conditions. The Westlake location is part of the Crystal Clinic network of 18 Ohio offices and emphasizes convenient access to expert care, whether for recent injuries or ongoing joint pain. The center is backed by the group’s experience dating from 1989 and its range of orthopedic and plastic/reconstructive physicians.
Clinic Type
Orthopaedics
Address
25200 Center Ridge Road
Phone
888-556-7575
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Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
https://www.crystalclinic.com/services/telehealth/
Services Offered
Insurance & Payment
Financial Portal, Online Bill Pay, Patient Portal (portal access)
Languages Spoken
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Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 3.1/5 (74 total reviews across 21 locations)
Patients praise
- Some patients reported positive experiences with specific doctors
- General acknowledgment of the clinic's specialized focus on orthopedic care
Common complaints
- Difficulties with the billing department, including lack of responsiveness to inquiries and confusion over bills
- Reports of unprofessional, dismissive, or abrasive staff and front-desk personnel
- Long wait times for appointments and while in the office
- Difficulty reaching staff for post-surgical care or follow-up communications
"People I’ve ever seen specially the billing department trying to pay a bill... No return call."
— PissedConsumer"Doc's have been great! The PT staff and office help at this office were terrible."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- We’ve Arrived in Westlake - Crystal Clinic Orthopaedic Center — Mar 24, 2026
- Dr. John McLaughlin, DO - Cleveland, OH - Hip and Knee Orthopedic Surgery, Reconstructive Orthopedic Surgery - Request Appointment — Jun 5, 2026
- Crystal Clinic Orthopaedic Center Receives Five-Star Quality Rating From The Centers for Medicare & Medicaid Services - Crystal Clinic Orthopaedic Center — Nov 20, 2025
- Crystal Clinic Orthopaedic Center Announces Relocation of Solon Office, Set to Open June 2026 - Crystal Clinic Orthopaedic Center — Apr 16, 2026
- Crystal Clinic Recognized for Excellence in Joint Replacement and Spine Surgery by Healthgrades, Including America's 100 Best Hospitals for Joint Replacement — Oct 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
More orthopaedics clinics in Westlake
Orthopedic Services at UH St. John Medical Center (Westlake, OH) - Part of University Hospitals system, a large nonprofit network in northern Ohio with extensive specialty care and research. - UH St. John Medical Center provides orthopedic services as part of UH’s broader bone and joint care programs, within a system that includes top-rated hospitals and numerous specialty institutes. - UH’s orthopedic offerings typically cover joint replacement, spine and back care, sports medicine, trauma, and general orthopedics, supported by UH’s research institutes and clinical trials. Note: The provided page highlights UH’s overall system (Cleveland Medical Center, Rainbow Babies & Children’s Hospital, etc.) and does not list St. John Medical Center-specific orthopedic details. For precise services, team, and appointment info at Westlake, please visit UH St. John Medical Center’s orthopedic department page or contact the center directly.
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