Audiology Treatment Locations at University Hospitals
Otolaryngology and Audiology • Westlake, OH
About
Summary: The University Hospitals Ear, Nose & Throat Institute (OH) is a Cleveland-based educational hospital group specializing in otolaryngology, head & neck surgery, and related audiology services. They treat a wide range of conditions from allergies and sinus issues to hearing loss and skull-base tumors, offering both medical and surgical care for children and adults. The institute operates within University Hospitals and is led from Cleveland, with contact information available for patient inquiries. For audiology-specific treatments or locations, you may contact UH at 216-844-3951 or 800-421-9199, or visit their ENT specialty page for more detail. If you need Westlake-area audiology services, consider calling UH patient services to confirm closest AHU (Audiology) site or inquire about satellite locations.
Clinic Type
Otolaryngology and Audiology
Address
5001 Transportation Dr., Suite 200 Sheffield Village, OH 44054
Phone
(440) 646-5002
UHGiving@UHhospitals.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (UH Westlake Health Center): 3.6 out of 5 stars (based on 94 reviews) (94 reviews)
- Cleveland Clinic (Katie Hahn, AuD): 4.9 out of 5 stars (131 ratings) (12 reviews)
- Cleveland Clinic (Susan Kasunick, AuD): 4.9 out of 5 stars (153 ratings) (8 reviews)
- Healthgrades (Joseph Baker, MA): 5.0 out of 5 stars (1 rating) (1 review)
Patients praise
- Audiologists consistently described as knowledgeable, kind, patient, and professional
- High patient satisfaction ratings for individual providers (e.g., 4.9/5 range)
- Effective and thorough care for hearing concerns and ear-related issues
Common complaints
- Reports of curt and rude behavior from administrative or reception staff
- Concerns regarding unauthorized testing or insurance-related billing practices at the health center
- One report of an extended wait time for an appointment and perceived lack of time spent with the provider during an audiology consultation (though this was specific to a different healthcare network's Westlake department)
"Care provider is beyond amazing patient knowledgeable helpful and always listening and addresses every need"
— Cleveland Clinic patient review (Katie Hahn, AuD)"Susan Kasunick could not have been more attentive and responsive to my needs. I came in to see her with a laundry list of concerns and problems, and she quietly, kindly, and efficiently addressed/solved each thing on my list."
— Cleveland Clinic patient review (Susan Kasunick, AuD)"Inova will not provide service without the patient signing an IPAD form saying they will pay whatever the insurance doesn’t. Then they proceed to do unauthorized testing and evaluations requiring you to pay full price. Customer service is a joke."
— Birdeye review of UH Westlake Health CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UH St. John Medical Center August Outreach Events - The Villager Newspaper Online — Jul 11, 2025
- Susan Kasunick, AuD - Westlake, OH - Audiology — Jun 2, 2026
- Advancements in hearing science — May 4, 2026
- AudioNova | Your Hearing Care Center at 3443 Medina Rd, Medina, OH — Dec 16, 2025
- UH Select Concierge Medicine Program Expands on West Side | UHGiving — May 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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