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Clinic Type

Fertility Clinic

Address

White Plains, New York (expansion into Westchester County); Columbia University Fertility Center in White Plains

Phone

2123052862

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • fertility screening and diagnosis
  • semen analysis
  • intrauterine insemination
  • oncofertility services
  • preimplantation genetic testing
  • daily monitoring for IUI and IVF cycles
  • referrals to obstetric and gynecologic care at Columbia University Irving Medical Center

Technology & Equipment

  • injection-free ovarian stimulation
  • enhanced storage tanks for eggs and embryos
  • integrated, team-based patient care

Team

  • Rachel McConnell, MD, medical director of the clinic — medical director of the clinic
  • Paula Brady, MD — reproductive endocrinologist
  • Rogerio Lobo, MD — reproductive endocrinologist

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: positive

  • ColumbiaDoctors Patient Experience Rating: 4.8/5 (based on 35 ratings for a specific provider at this location) (35)

Patients praise

  • Friendly and warm staff at the White Plains location specifically noted by some patients
  • High clinical competence and trust in medical providers
  • Convenient location and efficient patient experience for many visits
  • Access to top-tier academic fertility services and laboratory technology

Common complaints

  • Billing transparency issues, including unexpected out-of-pocket costs and miscommunication regarding insurance coverage
  • Inconsistent communication from some staff members and care coordinators
  • Difficulty scheduling timely appointments with specialists for some patients
  • Occasional reports of feeling that the process is impersonal or rushed

"The staff at the white plains location was so friendly and warm but I can’t say the same for the Manhattan location."

FertilityIQ Patient Review

"Patients love the convenience, the fact that they can zip in and zip out for their appointments, and that they know the office staff so well."

Westchester Family Magazine (quoting Dr. Zev Williams)

"A recurring point of critique is the lack of transparency related to billing practices. Patients have reported unexpected out-of-pocket expenses and variations in quoted costs."

FindBestClinic Review Summary

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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