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Clinic Type

Gastroenterology

Address

545 North River Street, Suite 240, Wilkes-Barre, PA 18705

Phone

(570) 552-2620

Email

—

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

https://cwhphysiciannetwork.net/patients-main/telehealth-info/

Services Offered

  • Gastroenterology
  • Gastroenterology - Hospitalist? (from doctor page)

Team

  • Jelena Surla — M.D.
  • Jill Ferretti — FNP-C
  • Karthik Penumetsa — M.D.
  • Vabhave Pal — M.D.

Insurance & Payment

—

Languages Spoken

  • English

FAQs

Is telehealth available for visits?

Telehealth Available. Call Office for Details.

Who are the providers at this Gastroenterology location?

Jill Ferretti, FNP-C; Karthik Penumetsa, M.D.; Vabhave Pal, M.D.; Jelena Surla, M.D. (as listed in the Gastroenterology - Wilkes-Barre page).

What is the contact number for the practice?

(570) 552-2620 (listed multiple times in the page).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Joseph Andrews): 4.5 stars (17 ratings)
  • Healthgrades (Dr. Audrey Fonkam): 3.6 stars (5 ratings)
  • Geisinger/Providers (Abigale E. Walton, CRNP): 4.9 stars (55 ratings)
  • WebMD (Dr. Seth Kaufer): 4.5 stars (6 ratings)
  • PissedConsumer (Commonwealth Health): 1.7 stars (3 reviews)

Patients praise

  • High patient satisfaction and positive reviews for specific individual gastroenterologists
  • Providers described as knowledgeable, kind, and professional
  • Strong average quality performance scores for the broader practice network (MIPS)
  • Effective identification and resolution of long-term medical issues

Common complaints

  • Complaints regarding office cleanliness and maintenance
  • Negative experiences with office staff behavior and communication
  • Reports of poor billing and refund processing experiences
  • Lack of thorough examinations or clear explanations from some providers
  • Perceived lack of compassion or bedside manner in specific patient interactions

"Dr. Andrews made a not so enjoyable experience very easy and tolerable. The doctor is very kind and knowledgeable and puts you at ease."

— Healthgrades (Dr. Joseph Andrews)

"She was so condescending and rude. I hope as she ages, she begins to have compassion."

— Healthgrades (Dr. Audrey Fonkam)

"Garbage on the floor for over 30 days, dust everywhere, office personnel absolutely bottom of the barrel... when the fat slob said she was doing me a favor making a doctors appointment I decided GOODBYE!!!"

— PissedConsumer (Commonwealth Health)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Wilkes-Barre, PA·Gastroenterology

Geisinger Wyoming Valley Medical Center in Wilkes-Barre, PA is a nonprofit hospital offering comprehensive healthcare with a focus on patient safety and specialty care. It is part of Geisinger and provides access to GI services among other medical disciplines. Key details: - Location: 1000 E Mountain Dr, Wilkes-Barre, PA - Phone: 570-808-7300 - Focus: broad hospital/healthcare services with emphasis on human-centered care - Staffing: 119 employees; diverse departments and specialty programs - Website for locating care: geisinger.org/patient-care/find-a-location/geisinger-wyoming-valley-medical-center If you’re specifically seeking gastroenterology providers at Geisinger Wilkes-Barre, consider contacting the center directly or visiting Geisinger’s Find a Location page to view the GI specialists, appointment options, and services available at this campus.

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Wilkes-Barre, PA·Gastroenterology

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