Home Care in Williamstown, MA - Pittsfield - Visiting Angels
Hospice and Respite Care • Williamstown, MA • Since 1999 • 1 (Williamstown/Berkshires service area) locations
About
Summary: Visiting Angels of West Springfield provides in-home care services for seniors and veterans in Hampden County, Western Massachusetts. Core offerings include companion care, personal care, dementia and Alzheimer’s care, certified palliative and end-of-life care, respite care, and transitional care, all designed to help clients stay at home safely and with dignity. While the page focuses on West Springfield, the brand serves the broader Western Massachusetts area and operates as a self-owned health care company founded in 1999, headquartered in West Springfield. Contact: 413-733-6900.
Clinic Type
Hospice and Respite Care
Address
Williamstown, MA (serving Berkshire County including Williamstown, MA; Berkshires Berkshires region)
Phone
413-344-9281
esbc@esbci.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
—
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: positive
- Caring.com and company website: 5/5 stars (136 reviews (for Pittsfield location))
Patients praise
- Highly valued for companionship and social interaction for seniors
- Caregivers described as dedicated, caring, and respectful
- Helpful during end-of-life care and for dementia patients
- Coordination staff are responsive and accommodating
- Strong support for veterans
Common complaints
- Reports of caregivers not responding to calls for assistance
- Reports of caregivers sleeping on the job
- Reports of smoking near a patient using oxygen
"I trust Visiting Angels with my mom's care which is NOT an easy job. She is declining and VERY difficult to manage but the team at Visiting Angels is always there day and night. Sue will talk to me at ANY hour of the day and I don't know how she does it."
— Testimonial on Visiting Angels website"Caregivers overnight slept on my couch, did not respond when I called for help. Smoked in my bathroom 6 feet from my bed where I used oxygen."
— ConsumerAffairs reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Visiting Angels in Pittsfield Earns 2026 Recognition as Award-Winning Home Care Agency in Pittsfield - Online Press Release: Submit123PR — Mar 11, 2026
- Part Time Evening jobs in Williamstown, MA - Indeed — Jul 10, 2026
- Berkshire Visiting Nurse Association earns national recognition | Bizbrief | The Berkshire Eagle — Jun 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
More hospice and respite care clinics in Williamstown
Summary: - The page describes Fairview Commons Nursing and Rehabilitation Center, a nonprofit hospital and health care facility in Great Barrington, MA, not Williamstown. - Services listed include senior care, independent/assisted living, memory care, respite, home health, skilled nursing and rehabilitation (short- and long-term), hospice/palliative care, and integration in-home. - Key details: address 151 Christian Hill Rd, Great Barrington, MA; phone 413-528-4560 or 800-445-4560; annual revenue ~$17.38M; small staff (4 employees with modest year-over-year growth); led by Director of Nursing Services Molly Tanner. - Categories: healthcare, nursing home, senior care, memory care, nonprofit. Note: If you’re specifically searching for Williamstown Commons Nursing & Rehabilitation Center, this Fairview Commons page appears unrelated to Williamstown and is located in Great Barrington, MA. If you need a summary focused on Williamstown Commons, I can pull a page dedicated to that facility.
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