The Hartford HealthCare Cancer Institute at The Hospital of Central ...
Oncology • Willimantic, CT • Since 2006 • 1 facility (Plainville-New Britain town line) locations
About
The Hartford HealthCare Cancer Institute at The Hospital of Central Connecticut (The Hospital of Central Connecticut) is part of Hartford HealthCare, Connecticut’s largest healthcare network. It specializes in cancer care as part of a broader integrated system that includes a tertiary-care teaching hospital, community hospitals, behavioral health, a large physician network, home care, senior services, rehabilitation, and an accountable care organization. The Cancer Institute collaborates across Hartford HealthCare to provide advanced cancer care, including oncology and related services, within The Hospital of Central Connecticut. The hospital has partnered with the Petit Family Foundation for cancer initiatives for 11 consecutive years. If you’re looking for cancer care options in Willimantic specifically, this page indicates the Institute’s role within the Hartford HealthCare network, which serves the region, but does not specify Willimantic-only locations. For precise Willimantic services or locations, consider checking Hartford HealthCare’s site for Willimantic-area clinics or contact the Cancer Institute directly.
Clinic Type
Oncology
Address
183 North Mountain Road, New Britain, CT 06053
Phone
860.827.4170
—
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Hartford HealthCare internal provider profile pages: 4.9/5 (for specific providers at Willimantic locations) (Not explicitly stated for the facility overall)
- Better Business Bureau (BBB): Not applicable (BBB does not assign a rating due to lack of response to complaints) (27 complaints filed against the broader Hartford HealthCare Corporation in the reporting period)
Patients praise
- Modern, clean, and welcoming facilities designed for comfort and reduced anxiety
- Professional, efficient, and friendly staff in many departments
- State-of-the-art technology (e.g., advanced imaging and infusion suites)
- Strong focus on compassionate, patient-centered care and patient ambassadors to guide the experience
Common complaints
- Inconsistent quality of care depending on the specific doctor or provider visited
- General organizational complaints regarding billing and administrative processes associated with Hartford HealthCare Corporation
- Some patients feel rushed or believe providers do not always help find necessary answers
"Everything was efficient, friendly and professional. Did not have to wait and was done early."
— Loc8NearMe user review (Plainville location)"It depends who you are going to see. Some of the doctors are amazing... however others brush you off and don’t help you find the answers you need."
— Loc8NearMe user review (Plainville location)"Terrible. On multiple occasions HHC has billed me for the discount applied after my insurance."
— BBB user review regarding Hartford HealthCare CorporationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Hartford HealthCare Cancer Institute celebrates 10 years of care | News | newbritainherald.com — Jul 29, 2025
- Hartford HealthCare Cancer Institute marks 10 year anniversary | News | bristolpress.com — Jul 29, 2025
- Hartford HealthCare Cancer Institute at The Hospital of Central Connecticut Celebrates 10 Years | Greater Hartford, CT Patch — Jul 24, 2025
- Hartford HealthCare first MSK Care Partner in US | News | bristolpress.com — Jan 29, 2026
- Hartford HealthCare first MSK Care Partner in US | News | thechronicle.com — Jan 29, 2026
Information sourced from the clinic's website as of July 11, 2026.
More oncology clinics in Willimantic
Hartford HealthCare Cancer Institute at The William W. Backus Hospital (Willimantic) offers integrated cancer care within Hartford HealthCare’s network. It leverages the institute model to provide coordinated oncology services, leveraging backus’s location in Willimantic as part of a broader Connecticut-based cancer program. The emphasis is on comprehensive cancer treatment delivered through collaboration with Hartford HealthCare’s cancer experts, aiming for high-quality care at an affordable cost. If you’re seeking specifics (types of cancer treated, treatment modalities, specialists, or appointment logistics) from the Backus Hospital site, please share the precise questions and I can pull those details.
Windham Hospital in Willimantic, CT is a private, nonprofit community hospital with 130 beds and part of the Hartford HealthCare system. It opened in 1933 and is based in Willimantic, CT, with a presence in Puerto Rico. The hospital employs about 110 staff and provides a range of services within the healthcare sector. For specific cancer institute team details (names, roles, and bios), this page does not provide that information directly. You may want to consult Windham Hospital’s official site or contact them at 860-456-9116 or info@hhchealth.org for the Cancer Institute Team roster and bios.
Comparing your options?
See other oncology clinics in Willimantic, or search the full directory by insurance, ratings, and more.