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About

Summary: The ND Health and Human Services (HHS) is North Dakota’s state government agency focused on health, human services, and public health. Based in Bismarck, HHS aims to improve well-being and equitable access to social determinants of health (economic stability, housing, education, food, community, and health care), strengthens emergency readiness, and coordinates resources to address public health challenges. The agency has 162 employees and operates across various divisions (medical, finance, HR, operations, etc.). For laboratory services specifically in Williston, ND HHS would be the state-level authority to contact for public health and state laboratory testing services, biosurveillance, and regulatory compliance related to clinical lab work in that region. If you need Williston-specific lab service details (hours, services, or contact), please specify and I can locate the exact lab or program within HHS.

Clinic Type

Laboratory Services

Address

2635 E. Main Ave., P.O. Box 5520, Bismarck, ND 58506-5520

Phone

(701) 328-6272

Email

llinz@nd.gov

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

After hours, holidays and weekends contact State Radio at (800) 472-2121 or (701) 319-8569, 711 (TTY) for emergencies only.

Services Offered

  • Medical Testing
  • Water Testing
  • Nonhuman Testing
  • Biothreat
  • Biosafety Resources
  • Lab Web Portal Online Test Ordering
  • Test Menu
  • Test Request Form
  • CLIA Certificate
  • Mandatory Reportable Conditions
  • Standing Order Form
  • Patient Release of Information
  • Specimen Labeling/Rejection Policy

Technology & Equipment

  • ABSA Biosafety resources
  • BMBL
  • CDC BSC course
  • IATA ISSR
  • DOT hazardous materials shipping reference
  • Pack/Ship Dangerous Goods resources
  • Shipper Declaration Form (PDF)
  • Category A and B Shipping Job Aid (PDF)
  • Test Menu
  • Online Test Ordering

Team

  • Christie Mass, .D., MLS — Service contact / staff
  • Kristie Schwarzkopf, BS MLS (701) 328-6283, 711 (TTY) — Microbiology
  • Lisa Well, BS MLS (701) 328-6292, 711 (TTY) — General Microbiology
  • Stacey Alexander, (701) 328-6295 — Staff

Insurance & Payment

Languages Spoken

  • English

FAQs

2026 Water Sampling Schedule (pdf)

For lead testing questions please contact Chemistry at 701-...

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Preble Medical Services): 4.5/5 (4)
  • Birdeye (Williston Medical Center): 2.1/5 (71)
  • Birdeye (Cups Drug Testing): 4.2/5 (20)
  • Birdeye (Trinity Community Clinic): 3.4/5 (125)

Patients praise

  • Professional and efficient service at specific testing clinics
  • Kindness of staff reported in select patient encounters
  • Quick turnarounds for occupational health testing

Common complaints

  • Billing process inefficiency and confusion
  • Staff professionalism and bedside manner concerns
  • Long wait times for appointments and customer service calls
  • Allegations of rude or dismissive interactions

"I’ve consistently had a frustrating experience with CHI billing. Simple payments take 25–30 minutes or more, and verifying accounts for my husband or child is unnecessarily complicated."

LocalityBiz

"ER doc treated me in street clothes? Also almost every ER doctor here has horrible bedside manner."

Birdeye (Williston Medical Center)

"The most horrendous service I’ve ever gotten from a drs office... They truly don’t care about helping you they just want money."

Birdeye (Trinity Community Clinic)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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