Non-Emergency Medical Transportation
Ambulance Services • Window Rock, AZ
Clinic Type
Ambulance Services
Address
Navajo Nation Department of Health, Non-Emergency Medical Transportation (NEMT) program, Navajo Nation
Phone
(928) 357-6757
nndoh@navajo-nsn.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Non-Emergency Medical Transportation
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the requirements for NEMT vehicles and drivers?
- Navajo Nation Business License and Certification of Incorporation- Current Liability Insurance and vehicle registration for all NEMT vehicles- Driver licenses, driving records, and criminal background checks- Drug test records, First Aid, and CPR certification for all drivers- HIPAA policy, complaint contact information, and required program policies
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp (local search results): Generally positive user sentiment in isolated anecdotal reports (e.g., mention of great drivers) (Not available/aggregated public rating count found)
Patients praise
- Ongoing efforts by the Navajo Department of Health to strengthen regulatory oversight and safety standards
- Requirements for driver certifications, including CPR, First Aid, and defensive driving
- Mandatory vehicle inspections and insurance verification for permitted providers
- Provision of essential access to healthcare for elders and vulnerable community members in rural areas
Common complaints
- Concerns regarding reckless driving by NEMT operators
- Reports of poorly maintained transport vehicles
- Allegations of companies operating without proper insurance or bonding
- History of complaints about potential billing fraud and lack of accountability
- Difficulty in enforcing tribal regulations across vast, rural areas
"A year ago, after a rash of complaints about non-emergency transport services on the reservation, the Navajo Nation Department of Health implemented strict new rules for such companies."
— Navajo Times"NDOH is committed to ensuring transportation providers operate safely and in full compliance with regulations that protect our people. Access to reliable transportation is essential to improving health outcomes..."
— Navajo Nation Office of the President and Vice PresidentSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
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