Non-Emergency Medical Transportation
Non-emergency Medical Transport • Window Rock, AZ
Clinic Type
Non-emergency Medical Transport
Address
P.O. Box 537, Rock, AZ 86541 (Navajo Nation Department of Health administrative contact for NEMT)
Phone
(928) 357-6757
nndoh@navajo-nsn.gov
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
money order, cashier’s check payable to the Navajo Nation Department of Health
Languages Spoken
—
Pricing
FAQs
What documents are required for the NEMT program?
- Navajo Nation Business License and Certification of Incorporation - Current Liability Insurance and vehicle registration for all NEMT vehicles - Driver licenses, driving records, and criminal background checks - Drug test records, First Aid, and CPR certification for all drivers - HIPAA policy, complaint contact information, and required program policies
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
Patients praise
- Ongoing efforts by the Navajo Department of Health to strengthen oversight and accountability
- Implementation of stricter regulatory standards including background checks, drug testing, and vehicle inspections for providers
- Recognition of the essential role of NEMT services in providing access to healthcare for elders and vulnerable community members
Common complaints
- Reckless and dangerous driving behavior reported by constituents
- Concerns regarding vehicle maintenance and safety standards
- Reports of uninsured or inadequately insured transport companies
- Difficulty in enforcing regulatory compliance across remote areas
- Allegations of fraudulent billing practices
"Other transport drivers and Navajo people have reported illegal driving behavior, like speeding and reckless driving, and there have been reports of questionable maintenance of transport vehicles as well."
— Navajo-Hopi Observer (2015)"A year ago, after a rash of complaints about non-emergency transport services on the reservation, the Navajo Nation Department of Health implemented strict new rules for such companies. ... But a local towing company says no one is enforcing the regulations."
— Navajo Times (2020)Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 10, 2026.
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