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Clinic Type

Internal Medicine

Address

1060 Day Hill Road, Windsor, CT 06095

Phone

860.406.6865

Email

hrs@hhchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family Medicine
  • Internal Medicine
  • Primary Care
  • Urgent Care / Walk-In Clinic

Insurance & Payment

Languages Spoken

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • uscompanies.net: 3/5 (based on 13 reviews) (13 reviews)
  • Healthgrades (for Dr. Heffelfinger): 4.7/5 (likelihood to recommend) (Based on multiple provider reviews)

Patients praise

  • Providers described as caring, thorough, and good listeners
  • Nursing staff praised as helpful and responsive
  • Effective use of telehealth and patient portals for communication
  • Recent improvements in office staff efficiency in some instances

Common complaints

  • Long wait times for appointments and in the office
  • Unprofessional or unhelpful front desk and administrative staff
  • Difficulties with phone communication and hold times
  • Concerns about being rushed or dismissed during appointments

"Dr Heffelfinger does not rush through the appointment and is genuinely concerned about your health. He always takes time to learn about the reasons for your visit and diagnosing your ailment. Very sincere."

Healthgrades

"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is. The most unprofessional office I have ever been in."

uscompanies.net

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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The page profiles Dr. Ian D. Kleinhen, MD, as a physician affiliated with MDVIP in Windsor, CT. MDVIP provides personalized primary care focused on longer visits and preventive health through a physician-led network. This profile confirms Dr. Kleinhen is listed under MDVIP’s Windsor, CT roster, with MDVIP as the parent organization headquartered in Windsor, CT. Key takeaways if you’re seeking a “Personal Primary Care Doctor in Windsor, CT - MDVIP Windsor”: - Doctor: Dr. Ian D. Kleinhen, MD - Network: MDVIP (personalized primary care) - Location: Windsor, Connecticut (MDVIP Windsor) - Focus: Personalized, primary care with emphasis on preventive care - Contact info: MDVIP corporate listings show multiple phone lines (for MDVIP and doctor-specific inquiries) If you want to compare options within MDVIP Windsor or confirm current availability, you may consider visiting the MDVIP doctor page for Dr. Kleinhen or contacting MDVIP’s Windsor office directly.

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