Hartford HealthCare Medical Group Primary Care - Windsor
Primary Care • Windsor, CT
Clinic Type
Primary Care
Address
1060 Day Hill Road, Suite 203
Phone
860.696.2450
medgroupcommunications@hhchealth.org
Opening Hours
Monday 8:00 AM - 5:00 PM; Tuesday 8:00 AM - 5:00 PM; Wednesday 8:00 AM - 5:00 PM; Thursday 8:00 AM - 5:00 PM; Friday 8:00 AM - 5:00 PM; Saturday Closed; Sunday Closed
Telehealth
Available
Emergency Care
911
Services Offered
Team
Insurance & Payment
View Accepted Insurance Plans
Cash, Credit Card, Check, Senior/AAA/Premier programs (if applicable), Payment plans available (not specified)
Languages Spoken
FAQs
What are the hours of operation?
Monday–Friday 8:00 AM – 5:00 PM; Saturday and Sunday closed.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (Dr. Ryan Heffelfinger): 4.7 out of 5 (24 reviews) (24)
- Healthgrades (Dr. Elizabeth Schuck): 3.9 out of 5 (27 reviews) (27)
- WebMD (Practice rating): 5 out of 5 (1 review) (1)
Patients praise
- Physicians are often described as caring, kind, and thorough
- Providers are reported to be good listeners who explain health issues clearly
- Convenience of virtual care/telehealth options
Common complaints
- Difficulties with administrative and office staff responsiveness
- Long wait times for appointments and while in the office
- Challenges with phone communication and receiving return calls
- Billing and insurance-related issues
- Perceived lack of attentiveness or professionalism in non-medical staff
"Thorough and takes the time you need. Easy to talk to, caring and explains so you can understand."
— Healthgrades patient review for Dr. Ryan Heffelfinger"My pain was dismissed as not significant... The day of: it had long wait time in the front, up to 15-20 mins. Once inside, the wait for Dr. Schuck to actually showed up were upward of 30 mins."
— Healthgrades patient review for Dr. Elizabeth Schuck"This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is."
— USCompanies.net review for Hartford Healthcare Medical Group WindsorSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Susan M. Stone, MD - Internal Medicine Physician in West Hartford, CT — May 14, 2026
- Dr. Laura Kwon, MD, Internist - Colchester, CT | Healthline FindCare — Jan 30, 2026
- Dr. Eric T. Lao, MD - Internal Medicine Physician in South Windsor, CT — May 14, 2026
- 🏥 Multiple Healthcare Jobs Now Hiring in Windsor, CT - NewsBreak — Jul 4, 2026
- Unlicensed South Windsor man allegedly performed medical services while owner billed state — Feb 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Windsor
ProHealth Physicians is a private primary care network in Connecticut with 4 U.S. locations, including Windsor area coverage. Key details: - Headquarters: Farmington, CT; part of OptumCare - Locations in CT: Farmington (HQ), Burlington, Manchester, and Farmington (multiple offices) with a focus on primary care - Services: Primary care for all ages, physician-led team - Size: 386 employees; serving 380,000+ people statewide - Contact: 860-284-5333 - Website: prohealthmd.com - Notable note: ProHealth serves Windsor-area residents via its Connecticut offices; specialist/doctor listings can be found on the site’s locations or “Find A Doctor” feature If you’re specifically looking for a doctor in Windsor, CT within ProHealth Physicians: - Visit ProHealth’s site and use the “Find a Doctor” or Locations pages to select Windsor/CT options or view the Farmington, Burlington, and Manchester offices for primary care physicians serving Windsor residents. - You can call the main line (860-284-5333) for assistance connecting to a Windsor-area primary care physician.
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