Behavioral Health Center - Torrington - Charlotte Hungerford Hospital
Mental Health • Winsted, CT • Since 1916
About
Summary: Charlotte Hungerford Hospital (CHH) operates as a 109-bed community hospital in Torrington, Connecticut, with an additional presence at the Winsted Health Center in Winsted, CT. CHH provides a broad range of services including emergency care, cardiovascular medicine, cancer care, primary care, wound care and hyperbaric medicine, behavioral health, maternity services, physical rehabilitation, urology, joint replacement, and rehab services. The Winsted Health Center is housed in the historic building that once served as Litchfield County Hospital and later Winsted Memorial Hospital, and is operated by a private foundation. Behavioral Health Center context: - CHH lists Behavioral Health as part of its service lines and has dedicated leadership roles such as Director of Nursing, Behavioral Health. - The hospital supports behavioral health through its care coordination and medical staff, serving the Torrington and Winsted communities. Key locations: - Main campus: 540 Litchfield Street, Torrington, CT 06790 (HQ) - Winsted Health Center: 115 Spencer Street, Winsted, CT 06098 (service point for emergency and related care) Note: The page includes a roster of executives and department leaders (e.g., Director of Care Coordination, Nursing, HR, Information Systems, and Medical Directors) but does not provide detailed program highlights specific to the Behavioral Health Center beyond the hospital’s overall behavioral health services. If you need specifics on acute inpatient behavioral health, outpatient programs, or crisis services, I can pull out those details if you share additional content or direct me to the exact subpage.
Clinic Type
Mental Health
Address
Charlotte Hungerford Hospital, 540 Litchfield Street, Memorial Building, 2nd Floor, Torrington, CT 06790; 200 New Hartford Road, Winsted, CT 06098
Phone
860.406.6865
NorthwestRegionAdvocacy@hhchealth.org
Opening Hours
Days/Hours of Operation: Monday & Thursday: 8:30 AM to 8:00 PM; Tuesday, Wednesday & Friday: 8:30 AM to 5:00 PM; Second location: Monday: 8:30 AM to 8:00 PM; Tuesday, Wednesday and Thursday: 8:30 AM to 5:00 PM
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
Providers: To refer a client to our services, please complete the referral form
Not specified on webpage
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades: 61% of patients recommend the hospital (general hospital rating) (Not explicitly stated for behavioral health specific volume)
- LocalityBiz: 1 out of 5 stars (multiple reviews) (Limited sample size)
Patients praise
- Some reports of informative and thorough individual practitioners
- Public quality metrics show high satisfaction rates in specific domains like participation in treatment (though recovery and outcome metrics are lower)
Common complaints
- Dissatisfaction with communication and perceived lack of empathy from psychiatry staff
- Concerns regarding medication management and involuntary prescription changes
- Reports of long wait times for appointments and medication refills
- Allegations of mistreatment or discriminatory behavior linked to mental health diagnoses
- General dissatisfaction with hospital staff professionalism and care quality
"If I didn't need medication, I'd NEVER go here. I've been pushed into meds I didn't want to take. I've had at LEAST 3-5 psychiatrists because they can't seem to hold onto their staff."
— LocalityBiz review"The worst hospital I've ever been to. Staff is unfriendly and complains the entire time. The care is abysmal. 10/10 do not recommend."
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Robert R. Rosenheim Foundation’s Investment in the Center for Youth & Families Celebrated by Hospital Leadership and Community - Charlotte Hungerford Hospital Philanthropy — Sep 18, 2025
- The Neag Foundation awards the Center for Youth & Families’ Autism Treatment Center $13,000 grant - Charlotte Hungerford Hospital Philanthropy — Feb 5, 2026
- New Endowment Honors Thatcher Judson Rupert and Strengthens Rural Mental Healthcare in Northwest Connecticut - Charlotte Hungerford Hospital Philanthropy — Mar 17, 2026
- Lauren Vincens — Apr 15, 2026
- Anne and Rollin Bates Foundation awards $70,000 grant to sustain the Center for Youth & Families' innovative Pet Therapy Program - Charlotte Hungerford Hospital Philanthropy — Feb 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Winsted
Summary: WCMHN (Western Connecticut Mental Health Network) is a CT government agency overseeing Region 5 mental health services, with three state-operated Local Mental Health Authorities in Waterbury, Danbury, and Torrington. Headquartered in Torrington, CT, and founded in 1996, WCMHN coordinates clinical, fiscal, and administrative oversight and serves about 1,000 clients annually across 44 towns in Region 5. Deborah Lawrence, MA, LPC, serves as CEO, directing outpatient and related services and collaborating with community partners to support trauma-informed, recovery-oriented, culturally competent care. For Torrington (Winsted area context), WCMHN operates as part of the regional network under DMHAS, aligning local mental health services and system development for residents in that region. Contact: 203-805-6432 or 203-805-6400.
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