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About

Novant Health is a nonprofit, four-state network of hospitals, physician clinics, and outpatient centers based in Winston-Salem, NC. It operates 850+ locations (including 19 hospitals, 720+ physician clinics, and 30+ imaging centers) across North Carolina and South Carolina, with more than 2,000 physicians and 40,000 employees. Gateway Family Medicine in Winston-Salem would fall under Novant Health’s umbrella of primary care and family medicine services, part of their extensive physician network and outpatient facilities. Key details: - Headquarters: Winston-Salem, NC - Founded: 1997 (merger of Carolina Medicorp and Presbyterian Health Services) - Services: Primary care/family medicine, along with comprehensive health services (heart, oncology, orthopedics, pediatrics, maternity, etc.) - Contact/locations: The network includes numerous clinics and outpatient sites in the Winston-Salem area; main HQ listed at 2085 Frontis Plaza Blvd, Winston-Salem, NC 27103 - Contact options: General inquiries line available (1-888-976-5611) If you’re specifically seeking Gateway Family Medicine within Winston-Salem, it’s best to verify the exact clinic address and hours on Novant Health’s site or by calling the main line, as multiple nearby clinics exist within the Novant Health physician network.

Clinic Type

Family Medicine

Address

Salem Avenue West between South Broad Street and Old Salem Road, Winston-Salem, NC

Phone

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google and Facebook): 4.4 out of 5 stars (based on 275 reviews aggregated across platforms) (275 reviews)

Patients praise

  • Friendly and caring staff members
  • Clean office environment
  • Appointments sometimes running on time or ahead of schedule
  • Some providers noted as being reflective and responsive

Common complaints

  • Long wait times for appointments and limited availability on the patient app
  • Reports of feeling dismissed or undervalued by certain providers
  • Concerns regarding communication of medical history and care plans
  • Dissatisfaction with the follow-up process for unresolved patient complaints

"Everyone from the front desk to the providers is warm, friendly, and caring. ... what makes Gateway unique is the ability of all the staff to make you feel welcome."

Patient review on localitybiz.com

"The minimum expectations are to know your patient’s history and good communication regarding care, medications, concerns,etc. None of these have been met over several visits."

Patient review on localitybiz.com

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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