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Clinic Type

Pediatrics

Address

550 Pope Avenue Suite 100, Winter Haven, FL 33881

Phone

(863) 293-3732

Email

SFSAPPS@pediatricassociates.com

Opening Hours

Monday–Friday 8:00 AM–5:00 PM; Saturday 8:00 AM–12:00 PM; Sunday Closed

Telehealth

Yes

Emergency Care

Not specified in text; not listed

Services Offered

  • Pediatric care
  • Pediatric ADHD treatment
  • Allergy and asthma management
  • Behavioral health care
  • EKG and echo
  • Minor medical procedures
  • On-site labs
  • Specialized care management
  • Telehealth
  • KidZDocNow app
  • Same-day appointments
  • Open Saturdays for weekend care
  • Specializing in patients who need special care
  • Family-focused pediatric care

Technology & Equipment

  • KidzDocNow app
  • on-site labs
  • EKG and echo technology

Team

  • Jorge L. Alves dos Santos — MD, FAAP
  • Saleel Fatima — MD
  • Norah Smith
  • Erica J. Lob

Insurance & Payment

  • Not specified in text; view all insurances accepted

Not specified in text; view all insurances accepted

Languages Spoken

  • Not specified in text; view all insurances accepted

FAQs

What are the office hours?

- Monday: 8AM–5PM - Tuesday: 8AM–5PM - Wednesday: 8AM–5PM - Thursday: 8AM–5PM - Friday: 8AM–5PM - Saturday: 8AM–12PM - Sunday: Closed

Awards & Accreditations

  • Not specified in text; not listed

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (Dr. Norah Smith): 5.0/5.0 (5 reviews)
  • Healthgrades (Dr. Jorge Alves): 5.0/5.0 (4 reviews)
  • WebMD Care (Dr. Kenny Nguyen): 4.5/5.0 (32 ratings)

Patients praise

  • Professional and knowledgeable medical staff
  • Attentive and patient bedside manner
  • Friendly and welcoming office environment
  • Access to a network of pediatric specialists
  • Convenient scheduling and same-day appointments available

Common complaints

  • Long wait times for appointments
  • Unprofessional administrative staff communication
  • Difficulty resolving issues with certain doctors

"The best doctor my daughters have ever seen, very professional and answers all your questions I recommend him 100%"

Healthgrades (Dr. Jorge Alves)

"I had appointment at 9:15 waited 1 hour plus... The encounter was very unprofessional. I would not recommend this location to anyone."

LocalityBiz (Pediatric Associates Winter Haven)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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