Family Health Center of Worcester: Home
Primary Care • Worcester, MA • Since 1972
About
Family Health Center of Worcester (FHCW) is a nonprofit Federally Qualified Health Center serving Worcester and surrounding areas. Key points: - Provides comprehensive, affordable primary care plus dental, behavioral health, WIC nutrition and social services, regardless of ability to pay. - Founded in 1972; headquarters in Worcester, MA; 160 staff; annual revenue around $25.3M; total funding about $2.9M. - Aims to improve health and well-being for residents, with emphasis on culturally diverse populations; services offered in 55 languages. - Operates 16 locations, including clinical sites in Worcester, Southbridge, Webster, and WIC sites in Worcester and Millbury. - Officially designated as a Federally Qualified Health Center (FQHC). - Contact: 508-860-7700; main address at 26 Queen Street, Worcester, MA 01610. - Website: fhcw.org If you’re looking for home page relevance, this indicates FHCW as a primary, affordable, multi-service health center with multiple Worcester-area sites and multilingual care.
Clinic Type
Primary Care
Address
26 Queen Street, Worcester, MA 01610
Phone
(508) 860-7700
nicolas.dibella@fhcw.org
Opening Hours
Mon-Fri 8am-5pm
Website
Telehealth
Available
Services Offered
Insurance & Payment
—
Languages Spoken
FAQs
What languages are available for assistance?
Multilingual staff ready to assist in over 90 languages.
Is Telehealth available?
Yes, telehealth appointments are available.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Indeed: 3.3 out of 5 (employee reviews) (40 reviews)
- Glassdoor: 2.9 (work-life balance), 3.5 (culture), 2.6 (career opportunities) (27 reviews)
Patients praise
- Some patients appreciate the doctors and lab staff
- Positive, well-organized experiences reported with specific services like vaccine clinics]},ratingsMentioned:[{rating:{citations:,confidence:
Common complaints
- Poor communication and lack of response to messages
- Long wait times and appointment cancellations/delays
- Reports of unprofessional, dismissive, or uncaring staff
- Concerns regarding billing practices and appointment scheduling policies
- Allegations of bias or discrimination by staff
"Many patients have expressed frustration with the health center's poor communication and lack of attention to their medical needs."
— ReputableDentists.com"I no longer recommend this place!!!!"
— LocalityBiz.com"the doctors are wonderful. and the i truely have only amazing things to say about they lab. the lab staff is wonderful."
— YelpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Family Health Center of Worcester President & CEO Lou Brady Honored with Massachusetts Health Council 2025 Beacons for the Common Good Award - Family Health Center of Worcester — Aug 15, 2025
- Family Health Center of Worcester, Inc. — Mar 28, 2026
- Family Health Center of Worcester Regional Partner Site — Jul 1, 2026
- [PDF] HSN Massachusetts Health Center Locations (2025) - Mass.gov — Oct 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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