Radiology and Imaging | UMass Memorial Health
Radiology • Worcester, MA • Since 1974 • Multiple radiology locations including Marlborough, Worcester, Clinton, Leominster locations
About
UMass Memorial Medical Center (Worcester, MA) is a nonprofit academic medical center and flagship facility of UMass Memorial Health. Key details: - Location: Worcester, Massachusetts; headquarters at 55 Lake Avenue North, Worcester, MA 01655 - Scope: Tertiary care referral center for central and western Massachusetts; affiliated with UMass Chan Medical School - Services: Advanced medical care with strong radiology and imaging capabilities as part of comprehensive specialty care; employs a large team of specialists across campuses - Size & funding: ~3,679 employees; ~800+ beds; annual revenue around $1.6B - Foundation and network: Founded 1974; part of UMass Memorial Health system; operates across multiple campuses with a broad range of clinical services - Online presence: Official site ummhealth.org/umass-memorial-medical-center; LinkedIn presence with ongoing professional updates - What to know for radiology/imaging inquiries: As a major academic medical center, UMass Memorial Health offers advanced imaging services and radiology departments as part of its tertiary care and specialty care missions If you need specifics on imaging modalities (CT, MRI, PET, interventional radiology), patient guidelines, or appointment processes at UMass Memorial Medical Center, I can pull those details as well.
Clinic Type
Radiology
Address
157 Union Street, Marlborough, MA 01752; 55 Lake Avenue North, Worcester, MA 01655; 119 Belmont Street, Worcester, MA 01605; 281 Lincoln Street, Worcester, MA 01605; 201 Highland Street, Clinton, MA 01510; 60 Hospital Road, Leominster, MA 01453
Phone
855-UMASS-MD
pcs@umassmemorial.org
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Available (emergency radiology)
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What radiology services are available at UMass Memorial Health?
Comprehensive imaging services and image-guided procedures, with radiologist support for emergency departments and rapid interpretation of scans.
Is there emergency radiology available?
Yes, dedicated radiology team works around the clock with emergency departments to provide rapid interpretation for traumatic injuries, stroke, and other critical conditions.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Shields MRI at UMass Memorial): 4.7/5 stars (126 reviews)
- Birdeye (UMass Memorial Medical Center): 2.6/5 stars (467 reviews)
- Expected Healthcare (Umass Medical Center Radiology): 4.5/5 stars (136 reviews)
Patients praise
- Technicians often described as kind, professional, and attentive
- Compassionate care and good bedside manner from medical staff
- Accommodating and efficient experiences for some patients
Common complaints
- Scheduling difficulties and appointment cancellations
- Billing errors and unexpected charges, including overbilling for imaging services
- Long wait times to reach administrative staff or schedule appointments
- Reports of rude or unprofessional customer service in administrative roles
"Lisa was my technician - she was kind, professional and did a great job."
— UMass Memorial Radiology Patient Satisfaction Survey Comments"Had a terrible experience with Shields MRI Worcester, been waiting to have an MRI which is taking 2 months and 3 cancelled appointments."
— Birdeye Review (Shields MRI at UMass Memorial)"Wittner’s insurance covers an X-ray with a $35 copay for the doctor (specialist rate) and a $25 copay for the X-ray itself. But instead of $60 he was billed $276... His bill included $770 for what’s listed as a 'specialty services-treatment room.'"
— Boston Globe report on billing issue at UMass Memorial Medical CenterSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- UMass Memorial, Shields working on $12M upgrade to Worcester outpatient center — Sep 26, 2025
- Shields and UMMH advancing access to innovative healthcare — Nov 28, 2025
- New MRI Machine And Upgrades To Boost Diagnostic Power At Worcester Health Center - MedicalDevicesPro.com — Sep 30, 2025
- Milford Regional Medical Center, Shields Health Announce New Partnership for MRI and PET/CT Services | UMass Memorial Health — Mar 12, 2026
- UMass Memorial Health approved to bring first proton beam to Central Mass. — Dec 10, 2025
Information sourced from the clinic's website as of July 11, 2026.
More radiology clinics in Worcester
Saint Vincent Hospital in Worcester, MA is a nonprofit 381-bed facility founded in 1893 and located at 123 Summer Street. It offers comprehensive diagnostic medical imaging services as part of its care, alongside bariatric surgery, cardiovascular care, emergency services, obstetrics, orthopedics, and other specialties. The hospital is affiliated with Tenet/SVRA ownership history, has an active patient portal and medical records access, and provides career opportunities and patient resources. Primary contact: (866) 494-3627 or +1 508-363-5000.
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