Urgent Care | UMass Memorial Health
Urgent Care • Worcester, MA • Since 1974 • Multiple locations in the region; specific addresses listed for Milford Regional Urgent Care locations in Hopkinton, Medway, Northbridge, Milford, Franklin, plus Addiction Immediate Care Center in Webster locations
About
Summary: UMass Memorial Medical Center is a nonprofit academic medical center and flagship hospital of the UMass Memorial Health system, based in Worcester, MA. It offers advanced, outcome‑focused care across multiple specialties (including trauma, pediatrics, heart, cancer, orthopedics, diabetes) with a strong emphasis on innovation and patient outcomes. The center operates over 800 beds across three campuses in central and western Massachusetts and serves as a tertiary care referral hub and teaching partner to UMass Chan Medical School. It employs about 3,679 staff (with ~7,500 caregivers across the system) and reports roughly $1.6 billion in annual revenue. For urgent or emergency care needs, contact the center’s facilities in Worcester or the affiliated campuses; main phone line and local contact options are available through UMass Memorial Health channels.
Clinic Type
Urgent Care
Address
55 Lake Avenue North, Worcester, MA 01655, US
Phone
8558627763
volunteerservices@umassmemorial.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What is Urgent Care at UMass Memorial Health?
Urgent care is an extension of the services; walk-in care without appointment for broad range of conditions.
What services are available at UMass Memorial urgent care centers?
Walk-in care for a broad range of conditions, with services from doctors, nurse practitioners and medical assistants.
Do I need an appointment for urgent care?
No appointment is necessary; walk-in care is available at many locations.
What conditions are treated at urgent care?
Broken bones, common cold, flu, sinus pain, back pain, minor sports injuries, pneumonia and other infections, rashes, minor cuts or burns, strep throat, stomachache, constipation and diarrhea, bug bites and stings, conjunctivitis, red eye, stye, itchy eye.
Are there on-site lab or imaging services?
Yes, on-site lab services and X-ray services.
What kinds of physicals are offered?
Physicals including DOT, pre-employment, annual sports, camp and school.
What immunizations are available?
Immunizations including Flu and COVID-19.
Is travel care available?
Yes, travel care is listed among services.
Do they offer employer health services or workers’ compensation?
Yes, Employer Health Services, Workers’ Compensation and Workplace Injuries are listed.
Can I get care at home if I can’t get to an urgent care clinic?
Yes, mobile integrated health visits by community paramedics are available 24/7 for pressing health concerns.
Do you need a referral for urgent care visits?
You may be asked to provide a referral from your primary care provider for your visit at UMass Memorial Health - Harrington Urgent Care Express.
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye (Google): 2.6/5 (467)
- Yelp (Leominster Campus): 1.7/5 (24)
Patients praise
- Some patients report efficient and smooth visits
- Instances of kind, thorough, and attentive care from specific providers
- Convenience of online appointment booking tools
Common complaints
- Long wait times for both urgent care and emergency services
- Billing concerns, specifically unexpected fees and billing as hospital-based outpatient services
- Reports of dismissive or rushed bedside manner from some providers
- Difficulties in scheduling appointments or reaching staff via phone
- Communication issues, including lack of follow-up on test results
"Turns out they billed as outpatient hospital visits- at umass memorial. Which is not where we went... This place takes advantage of sick people and it has unethical business practices."
— LocalityBiz review"At this specific location, the providers, definitely made you feel as though you weren’t heard or seen. Very quick to get you out, with very little patient follow up or patient education or plan of care."
— LocalityBiz review"The service however compensates for the wait. Physician was helpful, thorough and kind. Highly recommend!!"
— Top-Rated.online reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- DispatchHealth Urgent Medical Care | In-Home Healthcare for Worcester | DispatchHealth — Sep 14, 2025
- Shaylin Cersosimo — Apr 11, 2026
- UMMH is one step closer to emergency care for Nashoba Valley — Feb 11, 2026
- Groton satellite emergency facility set to open January 2027 — Sep 4, 2025
- New Primary Care Providers Coming To Worcester County UMass Memorial Site | Worcester, MA Patch — Jun 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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