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About

Summary: The St. John’s Riverside Hospital network in Yonkers offers nonprofit, community-focused healthcare with services across Yonkers and Rivertown communities. Founded in 1869, it operates from 967 N. Broadway, Yonkers, NY 10701, and includes affiliations with the Cochran School of Nursing. The hospital provides primary and urgent care as part of its broad health system, with a mission to elevate community wellness and accessible care. About HIV Primary Care relevance: - The site emphasizes comprehensive primary care within a nonprofit hospital network, but specific HIV primary care details (specialized HIV/ID clinics, PrEP, ART programs) are not provided in the extracted highlights. - For HIV primary care specifics (services, specialists, testing, linkage to care, and antiretroviral therapy), contact the hospital’s main line or visit their clinical services pages. Key facts: - Location: 967 N Broadway, Yonkers, NY 10701 (HQ listed) - Type: Nonprofit hospital network - Founded: 1869 - Beds: ~407 (per highlights) - Contact: info@riversidehealth.org | (914) 964-4444 Recommended next steps: - Call or email to confirm availability of HIV primary care services, substance use counseling, testing, and ART management. - Request a referral to HIV specialists or infectious disease services if needed. - Check the hospital’s specialty pages or patient registration for HIV care programs and appointment scheduling.

Clinic Type

Infectious Disease / HIV Care

Address

HOPE Center, Yonkers, NY

Phone

914-964-7361

Email

aclarke@riversidehealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • HIV Primary Care
  • primary care support services
  • care management
  • medication adherence
  • insurance coverage assistance
  • financial benefits
  • transportation
  • psychiatric and mental health services (limited)

Team

  • Audrel Clarke — Clinical Supervisor

Insurance & Payment

Languages Spoken

  • English
  • Spanish

FAQs

What is the HOPE Center HIV Primary Care goal?

Our goal is to deliver comprehensive, compassionate, fair, and equitable medical care to all our HIV patients.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (ParkCare Pavilion): 2.8/5 stars (77 reviews)
  • Healthgrades: 66% patient recommendation rate
  • US News (Physician/Primary Care): 4/5 stars (39 reviews)

Patients praise

  • Dedicated HOPE Center providing comprehensive, specialized HIV care and support services
  • Experienced medical providers specializing in HIV treatment for over 20 years
  • Offers extensive support services including insurance assistance, transportation, and medication adherence counseling
  • Some patients reported feeling well-cared for in specific departments

Common complaints

  • Reports of unhelpful or inattentive nursing staff
  • Complaints regarding long wait times in the emergency department
  • Concerns about communication and patient privacy (HIPAA)
  • Dissatisfaction with bedside manner and rudeness of some medical staff

"I told them I needed a hot shower because I couldn’t regulate my body temp and the nurse had someone come and clean the shower for me... I was properly cared for."

Birdeye review

"Unfortunately, my mother and I had a terrible experience at this hospital... Dr. Palvi is very rude and unfriendly. She talks over you, cuts you off without letting you finish a sentence."

LocalityBiz review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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