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Clinic Type

Primary Care

Address

Phone

1-425-525-3355

Email

CHI@providence.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • St. Jude Heritage Medical Group Patient Surveys: 4.8/5 (247)
  • St. Jude Heritage Medical Group Patient Surveys: 4.9/5 (180)
  • Healthgrades: 4.8/5 (225)
  • St. Jude Heritage Medical Group Patient Surveys: 4.9/5 (280)
  • Healthgrades/Birdeye: 4.7/5
  • Healthgrades: Not explicitly stated as a single numeric average in snippet (Multiple long-term patient testimonials)

Patients praise

  • Physicians are frequently described as attentive, knowledgeable, personable, and thorough in their explanations.
  • Patients often feel their concerns are listened to and that doctors take a proactive approach to their care.
  • High levels of satisfaction with individual clinical interactions, often resulting in high star ratings on professional medical review sites.

Common complaints

  • Frustration with administrative tasks such as referral processing, prescription renewals, and long hold times on phone lines.
  • Difficulties in scheduling timely appointments, with some patients reporting waits of several months.
  • Occasional reports of rude or unprofessional office staff.
  • Issues with continuity of care, including abrupt physician departures or perceived lack of follow-up on test results.

"Dr Jim Tran continues to be the best physician at Providence. Highly recommend. He is smart, funny, and understands my needs."

St. Jude Heritage Medical Group Patient Survey

"Dr. Surin Kim always make me feel important. She is in no rush to go to next patient."

St. Jude Heritage Medical Group Patient Survey

"Don’t waste your time if you are a senior... Very difficult to get an appointment. Staff is rude changing doctors and reporting her to the State Medical Board."

Healthgrades Patient Review

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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