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Clinic Type

Primary Care

Address

Phone

855-398-1633

Email

S3ContactCenterCBO@sutterhealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Sutter Health (Dr. Winston J Serrano): 4.9/5 (686 reviews) (686)
  • Sutter Health (Dr. Svetlana Moore): 4.8/5 (157 reviews) (157)
  • Sutter Health (Dr. Kevin Li): 4.9/5 (98 reviews) (98)
  • Sutter Health (Dr. Gemma Saringan): 4.9/5 (437 reviews) (437)
  • Healthgrades (Dr. Gemma Saringan): 4.3/5 (6 reviews) (6)

Patients praise

  • Many individual physicians receive high ratings on the official Sutter Health platform
  • Patients often describe specific doctors as knowledgeable, kind, and compassionate
  • Some pharmacy and clinical staff are praised for being helpful during urgent or difficult situations

Common complaints

  • Concerns regarding billing practices, including unexpected charges and billing discrepancies
  • Difficulties with scheduling and long wait times for appointments
  • Dissatisfaction with communication and responsiveness of staff
  • Reports of administrative errors, such as incorrect medical records and lack of pre-authorization verification

"DR. Saringan is a very knowledgeable doctor and does take care of her patience's with a lot of concern and care. I have been with her for the last 7 years, and she is always on top of trying to make sure your health is taken care of beyond hers I have found, she has a very compassioned heart."

Healthgrades (Patient review for Dr. Gemma Saringan)

"They are not consistent enough. Seems like something always goes wrong with appointments or medication. I feel that their communication isn’t good at all."

Patient review for Sutter Feather Down Family Practice

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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