Behavioral Health

Patients praise

• Individual providers described as kind, caring, and highly intelligent
• Positive outcomes in specialized therapy (e.g., speech therapy, trauma therapy)
• Welcoming and comfortable office environments in some locations
• Effective collaborative treatment planning

Common complaints

• Rudeness and unprofessionalism among front desk and administrative staff
• Difficulties with scheduling appointments and long wait times
• Lack of communication or follow-up from case managers or providers
• Dissatisfaction with medication management practices
• Perceived lack of empathy or judgment from some clinical staff