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About

Summary: - The Massachusetts Eye and Ear Infirmary (Mass Eye and Ear) is a Boston-based nonprofit teaching hospital affiliated with Harvard Medical School, specializing in ophthalmology (eye) and otolaryngology (ENT), with broad research and clinical programs. - Key details: founded 1824; headquarters at 243 Charles Street, Boston; 41 beds; emergency department (specialty); annual revenue around $360.7M; operates as part of Mass General Brigham. - Locations: primarily in Boston (HQ and multiple offices), with 5 U.S. offices listed, none in Lexington or Abington. - Notable: recognized for ophthalmology and otolaryngology programs; trains 110+ residents/fellows annually; involved in audiology, balance, facial nerve, voice/speech, and vision rehabilitation research. User query note: - The requested terms “Lexington - Mass Eye and Ear Abington” do not correspond to an existing Mass Eye and Ear location or entity in the provided data. The institute’s known locations are in Boston, MA, with no Lexington or Abington branch listed.

Clinic Type

Ophthalmology (Eye Care)

Address

110 Hartwell Avenue, Lexington, MA 02421

Phone

617-573-3431

Email

interpreterservicesoffice@meei.harvard.edu

Opening Hours

Monday to Friday: 8:30 am-4:30 pm

Services Offered

  • Eye Care
  • Comprehensive Ophthalmology and Cataracts
  • Cornea
  • Glaucoma
  • Laser Vision Correction/Refractive Surgery
  • Ocular Oncology
  • Optometry and Contact Lenses
  • Retina
  • Uveitis
  • Pediatric eye care
  • Eye plastics
  • Contact lenses
  • Audiology
  • Comprehensive ENT
  • Facial plastics
  • Head and neck cancer
  • Hearing and balance
  • Eye emergency care

Insurance & Payment

Languages Spoken

FAQs

What are the office hours?

Monday to Friday: 8:30 am-4:30 pm

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Mass General Brigham Physician Profiles: High individual provider ratings (typically 4.5 to 4.9/5 range for physicians in Lexington) (Hundreds of aggregated ratings across individual Lexington providers)

Patients praise

  • Highly regarded medical expertise and quality of care
  • Professional and caring individual doctors
  • Clean and well-maintained facilities

Common complaints

  • Long wait times and delays for appointments
  • Issues with staff communication and administrative processes
  • Concerns regarding appointment overbooking
  • Feeling treated like a number rather than a patient

"Extremely poorly run organization and practice... Wait times are in hours not minutes."

Patient review via LocalityBiz

"Dr Song was outstanding! The only complaint I have is regarding lack of communication between his staff and me/the doctor."

Patient review via Mass General Brigham provider portal

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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