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About

Summary: Alameda Alliance for Health is a nonprofit managed care health plan serving Alameda County since 1996. It provides health coverage to over 400,000 members through Alliance Group Care and Alliance Medi-Cal, with a mission to offer accessible, affordable care for lower-income residents. The organization operates as a nonprofit and offers member services, a portal for benefits (including printing or updating ID cards and selecting/changing doctors), and resources for members and providers (including COVID-19 information). It is headquartered in Alameda, CA, and employs about 312 people. If you’re specifically seeking pain management resources, the site emphasizes eligibility-driven care and access to covered services, but for direct pain management programs or referrals, use the member services portal or contact the Alliance for provider resources and care coordination.

Clinic Type

Pain Clinic

Address

1240 South Loop Road, Alameda, California 94502, US

Phone

+1.510.747.4567

Email

memberservices@alamedaalliance.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Yelp: 1.3/5 (47)
  • Trustburn: 2.7/5 (22)
  • NCQA (2019): 4.0/5 (N/A)

Patients praise

  • Comprehensive pain management resources including non-opioid alternatives
  • Coverage for acupuncture, physical therapy, and other therapeutic treatments
  • Structured programs for chronic pain and medication safety

Common complaints

  • Difficulty accessing specialists and primary care providers
  • Long wait times for appointments and customer service calls
  • Frustration with administrative processes and bureaucracy
  • Issues with provider-specific service, such as record release

"Worst customer service ever. Their pain management providers, particularly LAGS Pain Management in Hayward, refuse to release patients' medical records..."

Yelp

"They have the worst customer service for Providers I was on hold for 50 minutes for a 2 min conversation... They are incredibly uninterested in answering their phone."

Trustburn

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Summary: - Alameda Health System (AHS) is a nonprofit, patient- and family-centered hospital system serving the East Bay since 1864. It operates six facilities in the Oakland area (including Highland Hospital/John George Psychiatric Hospital, Fairmont Hospital, San Leandro Hospital, Alameda Hospital, and affiliated St. Rose Hospital) plus four neighborhood Wellness Centers. - Key focus areas include trauma center and teaching hospital services, acute care, rehabilitation, emergency care, behavioral health, and substance use disorder treatment. - Location: main offices in Oakland/Alameda, CA, with multiple campuses (e.g., Wilma Chan Highland Hospital Campus; 1411 E 31st St, Oakland; 350 Frank H. Ogawa Plz, Oakland). - Industry/Type: Hospitals and Health Care; Private nonprofit. - Staff and reach: Approximately 1,610 employees; diverse clinical and support departments across Medical, Administrative, Technical, and other roles. - Leadership highlights (examples): COO Mark S. Fratzke; Director of Palliative Care John Hayward; various program directors for care management, pharmacy, substance use treatment, and laboratory services. - Careers: Active recruitment with multiple open physician, nursing, allied health, and administrative roles (examples: Anesthesiologists, Interventional Radiologist, Palliative Care Physician, RN/Clinical Nurse positions, Physical/Occupational Therapists). - Contact and accessibility: Main phone for inquiries 1-510-437-4800; general inquiries email sarrtinfo@alamedahealthsystem.org. - Notable attributes: Large regional health system with trauma center status, teaching hospital affiliations, and a network that includes community hospitals and wellness centers across the East Bay.

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