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About

WellNow Urgent Care is a privately held chain of walk-in urgent care clinics operating across Illinois, Indiana, Michigan, New York, and Pennsylvania. Founded in 2012 (formerly Five Star Urgent Care), it provides walk-in treatment for illnesses and injuries, rapid testing, and other health services as an alternative to emergency rooms. The company has 703 employees and reported about $175.9 million in annual revenue. HQ is in Chicago, Illinois, with three U.S. offices listed, including the Chicago address at 311 N Green St, 17th Floor. For Albany, NY, WellNow is part of the broader network; however, specific Albany locations are not detailed in the provided highlights.

Clinic Type

Urgent Care

Address

1438 Western Ave, Albany, NY 12203

Phone

(518) 396-5626

Email

wn5147@wellnow.com

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

WellNow Virtual Care available

Emergency Care

Call 911 for true emergencies

Services Offered

  • Urgent care
  • Walk-in clinic
  • X-ray
  • On-site stitching
  • Point-of-care lab testing

Technology & Equipment

  • X-ray
  • Point-of-care lab testing
  • On-site stitching

Insurance & Payment

No specific insurer list provided; accepts credit and debit cards for payment; insurance may be used (bring insurance card)

Credit card, Debit card, Cash (assumed), Insurance, Credit, Debit cards

Languages Spoken

Pricing

  • Very competitive pricing for uninsured patients
  • No appointment needed
  • Walk-in or online check-in

FAQs

Do I need an appointment to visit a WellNow Urgent Care facility?

You are welcome to simply walk into any WellNow location. No appointment and no referral is required. Simply walk in or, if preferred, you can check in online at a WellNow center of your choice.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Aggregate review platforms (e.g., Birdeye, WellNow website): Approximately 4.1 to 4.2 out of 5 stars across multiple platforms (Over 1,100 reviews reported)

Patients praise

  • Professional and attentive clinical staff (doctors, NPs, PAs)
  • Efficient care once seen by a provider
  • Convenience of walk-in availability and extended hours
  • Helpful, compassionate individual interactions

Common complaints

  • Frustrating and disorganized billing processes
  • Long wait times, particularly for walk-ins
  • Occasional reports of unprofessional or unhelpful customer service staff
  • Concerns regarding administrative efficiency and communication

"Having a compassionate doctor makes a difference! Front desk staff, and nurse was very nice too! When you make an appointment they make sure your seen at that time !"

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"My experience with their billing system was extremely frustrating and poorly coordinated. My statements were mailed to the wrong address and delivered to my neighbors, despite my correct..."

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Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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