Mental Health
Behavioral Health • Allentown, PA
Clinic Type
Behavioral Health
Address
—
Phone
610-782-4600
infoema@lehighcounty.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Allison Otto, Psy.D (Birdeye): 4.3/5 (11 reviews)
- Allentown Associates (Birdeye/Strunkmedia): 2.8/5 (41 reviews)
- Christina Buss, MA (Healthgrades): Likelihood of recommending: 4.375/5 (not stated in snippet)
- Thriveworks Counseling & Psychiatry Allentown (TherapyDB): 4.4/5 (167 verified reviews)
- Ellie Mental Health - Allentown West (TherapyDB): 5.0/5 (21 verified reviews)
- Blackbird Health (TherapyDB): 4.9/5 (29 verified reviews)
Patients praise
- Some providers are described as empathetic, supportive, and welcoming/respectful (e.g., Allison Otto; Christina Buss)
- Several listings report high star ratings and/or strong likelihood to recommend (e.g., Ellie Mental Health, Blackbird Health, Thriveworks)
Common complaints
- Poor responsiveness and follow-up (no return calls/emails)
- Unprofessional or disrespectful staff/attitude and lack of professionalism
- Care experiences described as rushed/insufficient (patients left dissatisfied; felt herded through appointments)
- Administrative/communication problems affecting medication access or services (e.g., delayed meds, closed case, preauthorization issues)
- Low ratings for at least one mental-health-related practice (Allentown Associates)
"“Please avoid Haven House for mental health issues. Kelly who does intake has major attitude.”"
— Yelp review snippet (Haven House - Allentown)"“First impressions are everything and my first experience with this group was not a positive one… The reception staff was very unwelcoming… They were texting and completely ignoring patients arriving to check-in.”"
— localitybiz review snippet (Otto Psychological Associates, LLC)"“Not very happy with this office… I put in paper work… and… no one still reaches back to me.”"
— Birdeye review snippet (Allison Otto, Psy.D)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Allentown, PA Therapy - Ellie Mental Health — Jul 25, 2025
- Pediatric Mental Care in Allentown, PA - Blackbird Health — Jan 17, 2026
- Crisis Intervention - Lehigh County — Jul 6, 2026
- St. Luke's survey data shows Allentown residents in need of food access, mental health intervention | LehighValleyNews.com — Oct 9, 2025
- Hanover Hill Behavioral Health | Hanover Township, PA — Mar 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Allentown
Haven House in Allentown, PA is a long-standing nonprofit mental health care center founded in 1957. It provides outpatient counseling, psychiatric services, and mobile psychiatric rehabilitation to residents of the Lehigh Valley, with services available in English and Spanish. The organization aims to improve independence and quality of life for individuals with mental illness. Headquartered in Allentown, Haven House operates four offices in the United States, led by the HQ at 1411 Union Boulevard, Allentown, PA 18109. It is a 501(c)(3) nonprofit with annual revenue around $31 million and about 21 employees. Contact: webform/webcontact@haven-house.com; phone numbers: 610-433-6181, 610-433-5124.
Comparing your options?
See other behavioral health clinics in Allentown, or search the full directory by insurance, ratings, and more.