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Clinic Type

Behavioral Health

Address

Phone

(833) 673-4322

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

  • insurance plans accepted

Visit our insurance page for a list of accepted insurances. For specific plan information, check with your insurance provider.

Languages Spoken

FAQs

Accepted Insurance

Visit our insurance page for a list of accepted insurances. For specific plan information, check with your insurance provider.

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye / Various review aggregators: 3.3 stars (190 reviews)
  • Momentary Labs / CMS HCAHPS: 4 out of 5 stars (334 patient surveys (CMS HCAHPS data))

Patients praise

  • Professional care noted in specific interactions with doctors and nurses
  • Positive ratings for nurse communication and responsiveness to patient needs
  • Comprehensive range of mental health services provided, including therapy and medication management

Common complaints

  • Reports of poor bedside manner and lack of compassion from nursing staff
  • Dissatisfaction with office staff responsiveness and appointment follow-up
  • Complaints regarding administrative processes, such as long wait times and communication issues
  • Concerns about facility cleanliness and sanitary conditions in non-clinical areas

"The ER is an absolute joke, nursing staff has no bedside manners. I’ve reported the same nurse Brittany several times, arrogant and act like patients don’t know what they’re talking about."

Birdeye user review

"We had one decent appointment, then no follow-up responses. We have left over 30 calls the last week and no answer or response from the office."

Healthgrades user review

"I felt that they are not the care people like the use to be! I know this because when been come to this hospital over thirty years!!!"

FindRehabCenters user review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Centerstone is a nonprofit mental health and addiction services provider headquartered in Nashville, TN, with a presence in the United States and internationally. The organization employs around 899 people and has grown significantly in recent years. It operates 7 offices across the U.S. and has locations in Puerto Rico, Colombia, and Canada. Relevance to the query (Alton, IL – Edwards Street – Centerstone Alton): - The provided materials list Centerstone’s offices and addresses, but do not explicitly show an Alton, IL location or an Edwards Street site. - There is a related note (dated 2025-10-21) about a NARCAN vending machine at a Centerstone office in Alton, suggesting Centerstone has a presence in Alton, but the exact Edwards Street address is not confirmed in the provided content. Bottom line: - Centerstone appears to have a presence in Alton, Illinois, with activity referenced (NARCAN vending machine) but no confirmed Edwards Street address in the supplied details. If you need the precise Alton location (Edwards Street), I can look up the latest Centerstone Alton office address or contact Centerstone directly.

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