Amherst Medical Center | valley-medical-group
Internal Medicine • Amherst, MA • Since 2000
About
Valley Medical Group, P.C. (VMG) is a private, provider-owned multi-specialty health system serving the Pioneer Valley in Western Massachusetts. Key details: - Location/HQ: Amherst, MA - Established: 2000 - Size: 84 employees; ~55,000+ patients across four office locations - Services: Comprehensive primary and specialty care (multispecialty group) - Offices: 4 locations in the Pioneer Valley, including 31 Hall Dr, Amherst, MA 01002 - Contact: Main phone numbers and patient portal help at patientportalhelp@vmgma.com - Website: vmgma.com (homepage listed as valley-medical-group or vmgma.com) - Industry/Ownership: Hospitals and health care; privately held/provider-owned - Notable identifiers: NAICS 62, 621; SIC 80, 801 If you’re specifically seeking information on Amherst-based care from Valley Medical Group, VMG operates from their Amherst location (31 Hall Dr, Amherst, MA 01002) and provides primary and specialty services as part of their four-location network.
Clinic Type
Internal Medicine
Address
31 Hall Dr, Amherst, MA 01002, US
Phone
+18665876274
patientportalhelp@vmgma.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Team
Insurance & Payment
Languages Spoken
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Apple Maps/Yelp aggregate: 1.6 out of 5 (28)
- local.us-info.com: 2.7 out of 5 (73)
Patients praise
- compassionate and knowledgeable medical providers
- convenience of on-site services like labs and PT
- positive long-term patient relationships for some individuals
Common complaints
- long wait times for appointments
- difficulty getting appointments
- dissatisfaction with billing and copay practices
- negative experiences with administrative or reception staff
- concerns regarding staffing and physician turnover
"If only I could give them 0 stars. First they take away the Doctors to save money and now you can't even get in to see a Nurse. Over a year to get an appointment."
— Yelp/Apple Maps user review"I've had a terrific experience with Dr. Shoushtari and her colleagues and staff. I've been a VMG Amherst patient for nearly 20 years... I think it's a great, people-centric medical practice."
— Loc8NearMe user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Patient Portal - Valley Medical Group — Sep 26, 2025
- Advanced Primary Care Management Services - Valley Medical Group — Oct 9, 2025
- Valley Medical Group in Amherst, MA United States - Apple Maps — Mar 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Amherst
Summary: Mass General Brigham’s affiliation with Cooley Dickinson includes the Cooley Dickinson Medical Group in Amherst. Cooley Dickinson Health Care is an acute care, nonprofit hospital serving Western Massachusetts (Pioneer Valley) and is a member of Mass General Brigham Incorporated. Founded in 1885 and headquartered in Northampton, it operates under the 501(c)(3) nonprofit model and employs about 543 people. The organization is part of the Mass General Brigham system, with its campus and related care extending across the region, including Amherst through its affiliated providers. Contact: feedback@cooleydickinson.org; main phones: 800-439-2370 or 413-582-2000.
Comparing your options?
See other internal medicine clinics in Amherst, or search the full directory by insurance, ratings, and more.