Mass General Brigham (Amherst) | Cooley Dickinson Medical Group
Internal Medicine • Amherst, MA • Since 1885
About
Summary: Mass General Brigham’s affiliation with Cooley Dickinson includes the Cooley Dickinson Medical Group in Amherst. Cooley Dickinson Health Care is an acute care, nonprofit hospital serving Western Massachusetts (Pioneer Valley) and is a member of Mass General Brigham Incorporated. Founded in 1885 and headquartered in Northampton, it operates under the 501(c)(3) nonprofit model and employs about 543 people. The organization is part of the Mass General Brigham system, with its campus and related care extending across the region, including Amherst through its affiliated providers. Contact: feedback@cooleydickinson.org; main phones: 800-439-2370 or 413-582-2000.
Clinic Type
Internal Medicine
Address
170 University Drive, Amherst, MA 01002
Phone
413-582-2000
lfleming2@mgb.org
Opening Hours
8:00 AM–5:00 PM
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
What is Mass General Brigham (Amherst)?
A primary care practice (formerly Amherst Medical Associates) offering convenient, caring and complete care with access to specialists within the Mass General Brigham system.
What are the office hours?
Office hours are 8:00 AM–5:00 PM.
Where is Mass General Brigham (Amherst) located?
Location & Directions: 170 University Drive, Amherst, MA 01002.
Is there same-day sick visits?
Same-day sick visits are available daily to regular patients.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google/aggregated) – Cooley Dickinson Urgent Care Amherst: 2.1 star rating (90 reviews)
- Family Medicine in Amherst, MA – Mass General Brigham (Cooley Dickinson Medical Group): 4.8 (399 ratings)
- Healthgrades – Cooley Dickinson Medical Group Amherst Medical Associates: Not provided (directory page indicates “Be the first to review”) (Not provided)
- Birdeye – Cooley Dickinson Hospital (nearby Northampton, not Amherst): 2.7 star rating (621 reviews)
- PlainHospital – Cooley Dickinson Hospital (nearby Northampton, not Amherst): 3/5 stars (patient experience) (Not provided)
Patients praise
- Some patients describe good care and attentive, friendly staff/providers
- Positive experiences referenced for comfort and being well supported (as described by Mass General Brigham / Cooley Dickinson materials)
Common complaints
- Poor communication and administrative issues (e.g., cancelled/rescheduled appointments, delays, staff described as “nasty”/unreliable)
- Long wait times and perceived lack of helpfulness at urgent care
- Very low ratings for urgent care and some hospital patient-experience ratings (used as context, though not necessarily Amherst-specific)
"“Office staff consistently nasty and unreliable.”"
— befithealthclubs.com listing of Cooley Dickinson Medical Group, Amherst Medical Associates reviews (includes multiple user comments)"“Absolutely AWFUL patient care and communication.”"
— befithealthclubs.com listing of Cooley Dickinson Medical Group, Amherst Medical Associates reviews (includes multiple user comments)"“I waited 3 hours just for them to tell me ‘you need to see your primary physician we can’t do anything for you’ …”"
— reviews.birdeye.com – Cooley Dickinson Urgent Care Amherst review excerptSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Deborah E Smith, MD - Northampton, MA - Internal Medicine, Medical Oncology — May 5, 2026
- Dr. Kinga K Pluta, MD - Hadley, MA - Internal Medicine, Pediatrics — May 2, 2026
- Meet the West Health Accelerator Team: Cyrus Yau, MD — West Health Accelerator at Mass General Brigham — Aug 21, 2025
- Mass General Brigham relaunches cancer care shuttle — Jul 31, 2025
- Cooley Dickinson Hospital workers turn up heat in contract fight - Daily Hampshire Gazette — Jun 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Amherst
Valley Medical Group, P.C. (VMG) is a private, provider-owned multi-specialty health system serving the Pioneer Valley in Western Massachusetts. Key details: - Location/HQ: Amherst, MA - Established: 2000 - Size: 84 employees; ~55,000+ patients across four office locations - Services: Comprehensive primary and specialty care (multispecialty group) - Offices: 4 locations in the Pioneer Valley, including 31 Hall Dr, Amherst, MA 01002 - Contact: Main phone numbers and patient portal help at patientportalhelp@vmgma.com - Website: vmgma.com (homepage listed as valley-medical-group or vmgma.com) - Industry/Ownership: Hospitals and health care; privately held/provider-owned - Notable identifiers: NAICS 62, 621; SIC 80, 801 If you’re specifically seeking information on Amherst-based care from Valley Medical Group, VMG operates from their Amherst location (31 Hall Dr, Amherst, MA 01002) and provides primary and specialty services as part of their four-location network.
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