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Clinic Type

Pediatrics

Address

Northampton Area Pediatrics of Amherst 170 University Dr #101, Amherst, MA 01002

Phone

(413) 584-1714

Email

bhcc@napeds.com

Opening Hours

Monday – Friday: 8:00 AM – 5:00 PM

Telehealth

telehealth information available

Services Offered

  • pediatrics
  • primary care
  • well-child visits
  • vaccinations
  • care coordination
  • lactation services
  • behavioral health care coordination
  • integrated behavioral health
  • medical home care coordination
  • telehealth information
  • visit information
  • parents resources
  • comfort program
  • numbing cream
  • patient forms
  • office policies
  • parent resources

Insurance & Payment

Languages Spoken

FAQs

What are the holiday hours?

NAP observes the following holidays with limited hours in our Northampton office: Martin Luther King, Jr. Day, President’s Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas Eve, Christmas Day, New Year’s Eve and New Year’s Day. All sick visits during these hours are by appointment only.

Commitments

  • Quality pediatric care for kids in Northampton, Amherst, and surrounding areas
  • use of advanced technology for child care

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Vitals, Healthgrades, U.S. News, and various local review platforms: Generally positive individual provider ratings, though some mixed reviews exist (e.g., 2.5-4.3 for various providers) (Varies significantly by platform; some providers have many ratings, others have few or none)

Patients praise

  • High quality of clinical care and medical professionals
  • Pediatricians described as bright, personable, and thorough
  • Nurses and clinical staff frequently described as helpful and loving
  • Appreciation for the thoroughness of medical visits

Common complaints

  • Issues with front desk communication, organization, and professionalism
  • Complaints about rude or dismissive treatment by administrative staff
  • Difficulties with off-hours phone lines or responsiveness
  • Perceived lack of accountability by office staff

"I want to bring my daughter here for as long as possible to continue seeing Amy. But their communications, front office practices, and organization needs serious work. We just know dread dealing with the front desk people."

LocalityBiz review of Amherst Pediatrics

"I like her. She takes the time I need, she answers all questions, she is thorough, very kind to my little boys, and I trust her."

Vitals review of Dr. Susan S. Wang

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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