Mercy Medical Center
Hospital • Aurora, IL
About
Mercy Medical Center is a privately held hospital in the Aurora, IL area, part of Prime Healthcare. Key points: - Services: Comprehensive medical care with 24/7 emergency services and advanced surgical care; a level II trauma center. Emphasizes listening to patients to tailor care. - Experience: Founded in 1911; positioned as a leading regional hospital with specialty and emergency care. - Size and reach: Reports about 37 staff (plus historical growth metrics noted) and presence in the United States (Aurora, IL) with some reference to Nigeria in highlights. - Contact: Main phone numbers include (630) 828-6452 and (630) 859-2222. - Recognition: Has been highlighted for quality and community health leadership, including recent honors related to acute care antimicrobial stewardship.
Clinic Type
Hospital
Address
Aurora, Illinois
Phone
630-859-2222
hr-prime@primehealthcare.com
Opening Hours
24/7 emergency care; hospital services vary by department
Website
Emergency Care
Emergency care 24/7
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Illinois Hospital Report Card / Medicare HCAHPS: 61% recommend hospital; 67% highly satisfied
Patients praise
- many patients find staff and doctors professional and knowledgeable
- generally reported as clean facilities
- positive reports of bedside manner and listening skills from some providers
Common complaints
- long emergency room wait times
- inconsistent staff responsiveness and help accessibility
- negative reports regarding communication or care quality in specific instances
"Wait time in the waiting room -8-9 hours on Tuesday 9/5. No updates given as to how much longer. ... When they do bring you back to a room- no one connects you to monitor or checks you out to make sure you ok... No blanket given or pillow, or call light to call if you need something."
— HospitalStats (Patient Story/Review)"Excellent staff, great listeners, professional and kind. Well rounded. The best care around."
— Healthgrades (Provider Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Aurora’s Mercy Medical Center Named to Gold-Level on IDPH’s Acute Care Antimicrobial Stewardship Honor Roll - Mercy Medical Center — Nov 19, 2025
- Mercy Medical Center Earns National Recognition for Excellence in Geriatric Emergency Care - Mercy Medical Center — Oct 1, 2025
- Mercy Medical Center Earns “A” Grades in Seven Categories Nationwide - Mercy Medical Center — Jul 16, 2025
- Mercy Medical Center Introduces Innovative ER Scheduling Tool - Mercy Medical Center — Sep 9, 2025
- Prime Healthcare invests $104M in Illinois hospitals in 2025 | Mercy Medical Center posted on the topic | LinkedIn — Sep 5, 2025
Information sourced from the clinic's website as of July 11, 2026.
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