BALTIMORE CITY
Federally Qualified Health Centers (FQHC) • Baltimore, MD
Clinic Type
Federally Qualified Health Centers (FQHC)
Address
—
Phone
410-383-8300 (Total HealthCare) / 410-467-7140 ext 3 (Shepherd’s Clinic) / 667-600-2900 (Esperanza Center) / 410-550-1129 (Mason F)
—
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
—
Insurance & Payment
—
sliding scale, ID and proof of income may be required
Languages Spoken
—
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (MedStar Harbor Hospital): 4.1 stars (1,671 reviews) (1,671 reviews)
- Healthgrades (The Johns Hopkins Hospital): 81% (rating of 9 or 10) (Not explicitly provided (Healthgrades patient experience rating))
Patients praise
- High quality of care from clinical providers and doctors
- Effective nurse communication in many cases
- Strong performance in specific safety and equity metrics for certain facilities
Common complaints
- Long wait times in emergency departments
- Difficulty accessing appointments and contacting staff by phone
- Perceived poor customer service or unresponsiveness from administrative staff
- Dissatisfaction with billing practices and insurance coordination
- Concerns regarding cleanliness and facility environment
"The emergency room waiting area is small, dirty, and uncomfortable. Wait times are atrocious."
— Johns Hopkins Bayview Medical Center review"This is a terrible corporate business model that St. Agnes Admins should be ashamed of."
— St. Agnes Hospital complaintSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Home | Baltimore City — Feb 26, 2026
- Department and Program Directory - Baltimore City — Feb 4, 2026
- Baltimore City Council — Feb 4, 2026
- Baltimore, Maryland - Government, Mayor's Cabinet — Mar 30, 2026
- Baltimore City Health Department — Feb 5, 2026
Information sourced from the clinic's website as of July 11, 2026.
More federally qualified health centers (fqhc) clinics in Baltimore
Baltimore Medical System (BMS) is the largest Federally Qualified Health Center (FQHC) in Maryland. A nonprofit, community-based system serving medically underserved areas in Greater Baltimore, BMS operates six community health centers, five pharmacies, and eight school-based sites, delivering comprehensive primary care and related services to more than 60,000 patients annually. As an FQHC, it must meet government standards for quality of care and provide a defined range of essential health services. Headquarters and multiple locations are listed in Baltimore and surrounding areas.
See all federally qualified health centers (fqhc) clinics in Baltimore →
Comparing your options?
See other federally qualified health centers (fqhc) clinics in Baltimore, or search the full directory by insurance, ratings, and more.