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About

Summary: Batavia Ophthalmology is a small ophthalmology-focused research and patient-care organization based in Batavia, NY, affiliated with URMC Rochester Eye Institute. It offers ophthalmology and optometry residency programs, fellowships, patient care, and high school mentorship. The team is very small (2 employees) and operates under URMC with a contact phone of (585) 273-3937. If you’re looking for primary care in Rochester’s URMC network, this page centers on ophthalmology services and training programs rather than general primary care.

Clinic Type

Primary Care

Address

7995 Call Parkway Suite 100

Phone

(585) 345-1779

Email

webmaster@urmc.rochester.edu

Opening Hours

Monday−Friday 8 a.m.−5 p.m.

Emergency Care

24-hour telephone coverage for emergencies; call doctor’s number for callback; emergency room if life-threatening

Services Offered

  • Primary Care
  • Pediatric care
  • Immunizations
  • Vaccinations
  • GYN exams
  • Well woman care
  • Newborn care
  • Child care
  • Teen health
  • Adult care
  • Appointment scheduling
  • 24-hour telephone coverage for emergencies
  • Prescription refills by phone/fax
  • Hospital affiliations with Strong Memorial Hospital and Highland Hospital
  • Patient-Centered Medical Home

Team

  • Ana Borge Janania — M.D.
  • Hillary Paille — D.O.
  • Kathleen L. Austin — D.O.
  • Lily J. Snyder — M.D.
  • Margaret E. Johnson — M.D.
  • Michael V. Mungillo — M.D.

Insurance & Payment

  • Excellus Blue Cross-Blue Shield
  • Preferred Care
  • Aetna
  • Medicare
  • Medicaid

Financial hardships should never prevent access to care; physicians accept a range of common insurance plans.

Cash, Personal Check, Credit Card, Online Pay (Pay a Bill), Pay online (Pay a Bill)

Languages Spoken

  • English

FAQs

What services do you offer?

Immunizations and flu shots; well woman care; GYN exams; pediatric and adult primary care; newborn care; vaccines per CDC/AAP schedules.

Appointment Information

We see patients by appointment only. You can schedule an appointment by calling during office hours.

Emergency/urgent care timing

We provide 24-hour telephone coverage for emergencies and urgent problems. Please call your doctor’s number and the answering service will have the doctor call you back.

Check-in timing

Please arrive 15 minutes early from your scheduled appointment to allow for registration and paperwork.

New patient forms

To save time, fill out our new patient form and bring it with you.

First appointment

Before your first appointment, gather your medical and drug insurance cards, a list of medications, and any forms to be completed.

Prescription refills

Please allow 24 hours for all prescription refills. Call your pharmacy and ask them to transmit the refill request to us electronically or fax to (585) 345-1779.

Emergency instructions

If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room.

Insurance notes

Most insurance plans are accepted; bring your insurance card to the appointment.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 3.6/5 stars (20 reviews)

Patients praise

  • Some patients report feeling listened to, empathetic, and respectful care
  • Convenient access to the broader UR Medicine health system and resources
  • Specific praise for certain physicians such as Dr. Michael Mungillo and Dr. Kathleen Austin
  • Quick and responsive office staff in some experiences

Common complaints

  • Difficulty getting prescription refills and follow-up care
  • Issues with phone communication and unreturned calls
  • Allegations of discriminatory treatment and lack of staff diversity
  • Reports of being rushed, disregarded, or not listened to by providers
  • Concerns about the competence of some medical staff and diagnostic accuracy

"Most could be managed by your doctor. The ball has been dropped at every level of the practice and I have to question, is it safe to stay in their care. Over and over, they have proven it is not."

LocalityBiz

"I had a deeply troubling experience at this practice... I experienced discriminatory treatment that felt racially motivated."

LocalityBiz

"The practice at UR Primary Care Batavia is excellent. The office staff is quick and responsive and the integration to the UR hospital system connects you to a powerful team of doctors and resources."

LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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