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About

Ochsner Medical Center is the flagship hospital of Ochsner Health System, a large not-for-profit, academic health system based in the New Orleans metro area. It is part of a network spanning Louisiana, Mississippi, and Alabama with 47 hospitals and numerous clinics. The system employs or affiliates with over 4,900 physicians and operates the largest non-profit healthcare system in Louisiana. Ochsner Medical Center is consistently ranked as Louisiana’s top hospital and is among the largest in the country. The organization maintains multiple locations across Southeast Louisiana and beyond, including in Greater New Orleans, Baton Rouge, Shreveport, Monroe, and Lafayette, with the headquarters located at 1514 Jefferson Highway, New Orleans, LA 70121. If you’re looking for Ochsner Medical Center specifically in Hancock County or the Bay St. Louis area (Mississippi), note that the primary Ochsner exists in Louisiana; for Hancock/Bay St. Louis, you may want to verify if there is a separate Mississippi facility in that region or consider contacting Ochsner’s main Southeast Louisiana network for the closest affiliation.

Clinic Type

Hospital Medicine

Address

Bay St. Louis, Mississippi

Phone

228-220-5200

Email

volunteerservices@ochsner.org

Opening Hours

Monday-Friday, 8 a.m.-5 p.m.

Telehealth

Available (virtual visits mentioned)

Emergency Care

24/7 emergency care; emergency line 911

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

FAQs

What are the hours for Hancock Medical Center’s Patient Financial Services?

Hancock Medical Center’s Patient Financial Services is open Monday-Friday, 8 a.m.-5 p.m.

Awards & Accreditations

  • Leapfrog Hospital Safety Grade A (Fall 2025)
  • Leapfrog Hospital Safety Grade A (Spring 2025)
  • Fall 2025 Leapfrog Hospital Safety Grade A
  • Spring 2025 Leapfrog Hospital Safety Grade A

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades: 61% patient experience recommendation rate (noted as 6% below national average) (11 (specific to Healthgrades patient experience metrics))
  • U.S. News & World Report: 85% willingness to recommend rate (Not explicitly stated)
  • Facebook: 74% recommend rate (34 reviews)

Patients praise

  • Compassionate, caring, and professional staff
  • Efficient handling of routine procedures like blood draws and tests
  • Reasonable wait times in some instances
  • Welcoming and friendly front desk and nursing care

Common complaints

  • Inconsistent communication or staff responsiveness
  • Issues with administrative processes or scheduling
  • Isolated reports of perceived patient neglect or dismissiveness
  • Concerns regarding infection rates

"Dr Hansen is the primary reason I visit this clinic. Dr. Hansen took time to answer my questions and concerns. She easily explained the science of my dermatology questions and did so in an 'easy to understand' way for me."

— Healthgrades Review

"I left this appointment feeling judged, unheard, and dismissed."

— Healthgrades Review

"This level of incompetence and patient neglect is staggering."

— Yelp Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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