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Clinic Type

Primary Care

Address

Phone

817.912.9920

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Team

  • Baylor Scott & White Colleyville Family Medicine and Pediatrics — Location
  • Baylor Scott & White Family Medical Center - Riverside — Location
  • Baylor Scott & White Family Medicine - Keller — Location
  • Baylor Scott & White Southlake Family Medicine — Location

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Better Business Bureau (BBB): 1.44/5 stars
  • Trustpilot: 2.5/5 stars (7 reviews)
  • Birdeye: 4.9/5 stars (38 reviews)

Patients praise

  • Professional and pleasant medical providers
  • Positive experiences with specific doctors
  • Convenient range of services and locations available in the area

Common complaints

  • Difficulties with billing and insurance coding for routine vs. diagnostic services
  • Communication issues, including failure to return phone calls
  • Long wait times for appointments and reaching staff via phone
  • Understaffing and lack of urgency in patient care

"Overall the care of the providers is very good, they listen and attempt to make sure you're ok. The billing is a nightmare."

Better Business Bureau (BBB)

"My experience has been miserable. They are completely incapable of showing urgency for anything and are clearly understaffed when it comes to actual nurses..."

Reddit

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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