UAB Medical West Primary Care | Bessemer, AL
Family Medicine • Bessemer, AL
About
UAB Medical West Hospital is a nonprofit, full-service hospital and emergency care provider based in Bessemer, Alabama (West Jefferson County). Key points: - Services: 24/7 emergency care and comprehensive hospital services with a focus on convenient, compassionate care for families in West Jefferson County. - Location: Primary operations centered in Bessemer, AL, with a state-of-the-art hospital facility near Exit 1 off I-459; 12 surrounding health centers/offices in the area. - Facilities and reach: 12 local offices/sites serving the community; main HQ at 995 9th Ave SW, Bessemer, 35022. - Contact: Main phone options include (205) 820-8416 and (205) 481-7000. - Organization: Private nonprofit in the Hospitals and Health Care industry; active status with a regional network for West Jefferson County residents, including services from primary care to emergency treatment.
Clinic Type
Family Medicine
Address
Care 5000 Medical West Way, Suite 410 Bessemer
Phone
(205) 481-7000
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Opening Hours
Monday – Friday 8:00am – 4:30pm
Emergency Care
Emergency Services (on-site in related facilities)
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What are the clinic’s hours?
Monday – Friday 8:00am – 4:30pm
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (551 patient surveys)
- Public review sites (Yahoo, Rehab.com, Yelp/MapQuest): Approximately 2.5 to 3 out of 5 stars (Various, ranging from 17 to over 400 reviews depending on platform)
- Facebook: 74% recommend (605 reviews)
Patients praise
- Praise for professional, caring, and skilled nursing and medical staff in certain departments
- Positive reception of new facility aesthetic and in-room comfort
- Satisfactory doctor communication for a majority of patients
- Some patients report excellent emergency and surgical care experiences
Common complaints
- Complaints regarding billing and administrative processes
- Issues with parking availability and accessibility
- Reports of slow or unresponsive nursing staff
- Concerns about cleanliness and hospital environment (e.g., pests)
- Inconsistent communication from front office and scheduling staff
"Parking is horrendous and front office staff lack patient concern. Scheduling isn't proactive when Drs are running behind."
— Yahoo Local Review"Nurses are extremely scarce and take hours to respond to any situation. My room was also crawling with cockroaches..."
— MedicalRecords.com Review"I appreciate so much the prompt and thorough care after a recent emergency. The staff is excellent and very caring at UAB Medical West."
— Yahoo Local ReviewSynthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].
In the News
- UAB Medicine Connected - UAB Medicine — Feb 17, 2026
- Juneau, Andrea, MD - UAB Medical West — Dec 17, 2025
- Celebrating the One-Year Anniversary of Our New Hospital - UAB Medical West — Aug 28, 2025
- Lauren E. Muse, CNA - Nurse Anesthetist in Birmingham, AL — Jun 11, 2026
- Dr. Stuart Cohen, MD - Birmingham, AL - Internal Medicine — May 29, 2026
Information sourced from the clinic's website as of July 10, 2026.
More family medicine clinics in Bessemer
Complete Health – West Jefferson Bessemer - Company: Complete Health, Inc. (medical practice network) - Focus: Personalized primary care for Medicare seniors with dedicated care teams; same-day visits available - Locations: United States with multiple offices including a West Jefferson facility located in Bessemer, Alabama - Offices: 4 total in the U.S.; HQ in Jacksonville, FL - Recent activity: Acquired several practices over the years (including West Jefferson Internal Medicine in 2025) - Overview: Part of a growing regional health network providing primary care services through multiple clinics and care teams, with emphasis on timely access and senior patient needs If you need details on specific services, contact info, or the exact address for the West Jefferson/Bessemer location, I can pull that in if provided or available.
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