Beth Israel Lahey Health Primary Care – 30 Tozer Road
Family Medicine • Beverly, MA • Since 2019
About
Beth Israel Lahey Health (BILH) is a nonprofit integrated health system based in Massachusetts, formed in 2019 from a merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It is the largest health system in Massachusetts by number of hospitals, with multiple locations including primary care and hospital services. The organization operates 13 locations overall (with primary care and other services such as urgent care, behavioral health, hospice, and community health centers), and employs about 2,951 staff with annual revenue around $4.5B. Key leadership and campuses are centered in Cambridge, MA, and its network includes affiliations and medical education. Specific to primary care, BILH maintains various practices and clinics, though the provided content lists general primary care activity rather than a single facility at 30 Tozer Road, Beverly. For the Beverly area, related mention includes Beverly Hospital within the BILH network. If you’re looking for details on Beth Israel Lahey Health Primary Care at 30 Tozer Road in Beverly, this page confirms BILH’s broader network and primary care presence but does not provide a dedicated listing for that exact address.
Clinic Type
Family Medicine
Address
30 Tozer Road, Beverly, MA
Phone
978-927-7727
Rafael.hernandez@bilh.org
Opening Hours
Sunday: Closed; Monday–Friday: 8:00 am – 5:00 pm; Saturday: Closed
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What services does Beth Israel Lahey Health Primary Care – 30 Tozer Road offer?
Comprehensive primary care across the lifecycle, including adult physicals, family care, immunizations, school and sports evaluations, and more.
How often should I see my primary care provider?
You should see your primary care provider once a year for your annual check-up; additional visits may be needed if medical issues arise.
What are the hours of operation for this clinic?
Hours of Operation: Sunday Closed; Monday– Friday 8:00 am – 5:00 pm; Saturday Closed.
What about after-hours or pharmacy support?
Our answering service and call group are available 24/7 for after-hours support; pharmacists are part of your care team and prescription transfers to BILH Pharmacy are supported.
How can I participate in the WE CARE awards?
Nominations can be submitted via the WE CARE awards form; nominations are accepted on a rolling basis and reviewed by a committee, with quarterly awards.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 12 reviews (overall rating not shown in snippet) (12 reviews)
- Vitals: provider ratings shown (e.g., 3.7, 3.1, 4.8, 4.3, 4.3 in snippet) (not shown in snippet)
- LocalityBiz: star ratings vary widely (e.g., ★★★★★ and ★★☆☆☆/☆☆☆☆☆ shown in snippet) (not shown in snippet)
- RateMDs: 3.0 (25 reviews) shown for a doctor associated with 30 Tozer Road (25 reviews)
Patients praise
- Helpful, welcoming staff and good experiences reported
- Providers respond and patients feel listened to
- Some reviews praise doctors/medical staff
- Good location and positive staff mentioned
Common complaints
- Difficulty reaching the office / phones not answered
- Poor communication and delayed or missing follow-ups
- Prescription mistakes and problems getting medications in a timely manner
- Accusations of inaccurate visit notes and unhelpful attitude when seeking complaint process
- Some experiences described as not receptive to patient concerns
"“I have had nothing but great experiences at this office… everyone I interacted with that day was extremely nice and welcoming… I rarely have to wait very long to be seen… I feel listened to.”"
— LocalityBiz review excerpt for the location"“Never available, nobody answers calls”"
— LocalityBiz review excerpt for the location"“Really poor communication, they don’t follow up in a timely manner… there has been multiple mistakes made with my prescriptions… not helpful with amending these mistakes and getting my medication to me in a timely manner…”"
— LocalityBiz review excerpt for the locationSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Patient Care Technician -FLOAT POOL, Per Diem NIGHTS, Beth Israel Lahey Health — Jul 25, 2025
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- North Beverly Family Medicine Opens at Dunham Ridge as Cummings Properties Expands Beverly Healthcare Cluster — May 24, 2026
- Sr Prior Authorization Specialist - Winchester Hospital, Beth Israel Lahey Health — Jul 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Beverly
Beverly Hospital is a nonprofit, full-service community hospital north of Boston, part of Beth Israel Lahey Health. It provides patient-centered care across multiple services, including maternity, pediatrics, surgery, orthopedics, cardiology, and rehabilitation, serving 13 communities on the North Shore and Cape Ann. The hospital has a medical staff of more than 600 physicians and operates with about 688 employees. Headquarters are in Beverly, MA, with additional offices and affiliations in the region. If you’re seeking Primary Care at Beverly Hospital, expect access to a broad network within a system that emphasizes integrated, community-focused health services. Contact: 978-922-3000 or 978-283-4000.
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