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About

Boys Town National Research Hospital is a nonprofit pediatric hospital and research center founded in 1977, based in Boys Town, Nebraska, with multiple Omaha-area offices and an international presence. It offers comprehensive pediatric medical and surgical care, including specialized behavioral health services. The hospital operates more than 25 pediatric specialties (notably orthopedics, ENT/audiology, gastroenterology, ophthalmology, pulmonology, and development/behavioral pediatrics), and provides inpatient, outpatient, and pediatric intensive care (PICU) on campus. It employs around 374 staff and over 100 physicians/providers, supported by a strong focus on clinical care and research in hearing, communication disorders, visual impairment, pediatric neuroscience, and related behavioral health programs. For behavioral health specifically, Boys Town provides development and behavioral pediatrics, residential treatment, and various behavioral health services as part of its broad pediatric care offerings. The main campuses include HQ at Boys Town and additional locations in Omaha, Nebraska, with a notable emphasis on serving children and families through integrated clinical and research efforts.

Clinic Type

Behavioral Health

Address

14000 Boys Town Hospital Rd, Boys Town, Nebraska 68010, US

Phone

531-355-1234

Email

BTNRH.VolunteerProgram@boystown.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • outpatient behavioral health services for children and adolescents
  • developmental-behavioral pediatrics clinic
  • child and adolescent psychiatry outpatient care
  • psychiatric inpatient center
  • residential treatment center for behavioral and mental health challenges

Insurance & Payment

—

Languages Spoken

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Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Downtown Clinic): 4.1/5 (18)
  • Birdeye (Child & Adolescent Psychiatric Inpatient Center): 3.9/5 (7)
  • Birdeye (Residential Treatment Center): 1.4/5 (37)
  • HealthyHearing.com (Hospital): 4.5/5 (16)

Patients praise

  • Appreciation for specific physicians and specialists, particularly in neurology and epilepsy care
  • Positive experiences with staff communication, child-friendliness, and professionalism in certain departments
  • Effective patient-centered care and family support noted in specific clinical success stories

Common complaints

  • Concerns regarding treatment approaches, including reported experiences of emotional distress, alleged lack of compassion, and perceived discrimination in residential settings
  • Administrative issues related to billing and insurance confusion
  • Customer service challenges, such as difficulties in scheduling appointments and perceived unhelpfulness of some staff members

"I was in the C unit, which is a girls unit, and I am a transgender male. I was absolutely not treated as a boy... I was constantly being deadnamed, misgendered, and discriminated against."

— Google review of Boys Town Residential Treatment Center

"I am appalled at the incredible unprofessionalism of Nancy at the front desk in her abject refusal to assist me in making an appointment... What a complete and disgraceful failure of customer service."

— Patient review on HealthyHearing.com

"I would recommend Boys Town Hospital for neurology. They have made me and my family feel so safe."

— Boys Town Hospital patient success story

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Boys Town, NE·Behavioral Health

The Center for Behavioral Health at Boys Town is part of the Boys Town organization, a nonprofit focused on child and family well-being with a global presence (including 8 countries). The site highlights Boys Town’s large staff (approximately 902 people), multiple offices (12 locations with HQ in Omaha, NE), and a range of services and roles, notably in behavioral health and pediatric care. Specific job postings include roles such as Behavioral Health Tech, Provisional Substance Use Therapist at the Center for Behavioral Health in Omaha, RN positions in pediatric and primary care clinics, an MRI Technologist, and a Senior Staff Audiologist, among others. The organization operates from its headquarters in Omaha and maintains offices across the U.S. and internationally.

Online bookingSince 1917

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