Behavioral Health & Counseling Clinic – Bristol
Behavioral Health/Mental Health • Bristol, TN
Clinic Type
Behavioral Health/Mental Health
Address
A department of Bristol Regional Medical Center, Bristol, TN
Phone
1-800-366-1132
Paula.Whitehead@balladhealth.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Available (virtual visits)
Emergency Care
Free 24/7 Respond Crisis Hotline for mental health
Services Offered
Insurance & Payment
—
Pay online, Self-pay upon service
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (aggregating Google reviews): 2.9/5 stars (55 reviews)
- Recovered.org: 3.16/5 stars (Not explicitly specified)
Patients praise
- Some staff members described as warm, welcoming, and non-judgmental
- Positive experiences with specific individual therapists
- Dedication of some doctors appreciated by long-term patients
Common complaints
- Difficulty reaching staff or getting call backs
- Poor communication and unresponsive billing departments
- Perceived lack of personalized care or "just a number" mentality
- Dissatisfaction with medication management or prescribing practices
- Scheduling and waitlist challenges
"I have been trying to have Frontier Health. Get me into a drug treatment program for months now. They told me that a woman would be calling me to talk to me about this. I believe that I must have missed the call. So I'm going to call Bristol Behavioral Health Services right now. To see just what's going on with this person that's supposed to be calling me."
— Frontier Health Bristol Behavioral Health Services (Birdeye)"A woman called Heather barked at me that it was group or nothing. I politely told her "no thank you." They did not even talk to me. Heather made it quite clear they had to fill a quota and I was just a number."
— Bristol Health Counseling Center (LocalityBiz)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Margaret L. Cress - Marriage And Family Therapist Specialist in Bristol, TN — May 14, 2026
- Healing Hands Health celebrates expanded services — Healing Hands Health - Bristol, TN — Apr 30, 2026
- Following the Vision | Healing Hands opens new medical center; reveals campaign topped $6.29M — Healing Hands Health - Bristol, TN — May 2, 2026
- Program offers same-day or next-day appointments — Apr 29, 2026
- $3 million, 6,000-square-foot space to open fall 2026 — Aug 27, 2025
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health/mental health clinics in Bristol
Frontier Health is a nonprofit mental health and substance-use services provider based in Gray, Tennessee, serving adults, children, and youth across 64 sites in Northeast Tennessee and Southwest Virginia. Core offerings include crisis response and stabilization, mental health care, addiction treatment (including co-occurring disorders), intellectual and developmental disabilities services, and vocational/recovery programs. The organization operates a Crisis Stabilization Unit and provides 24/7 crisis support to area hospitals, schools, and community partners. They emphasize accessible, high-quality care and serve a broad regional footprint with multiple offices. If you’re specifically looking for Bristol-area behavioral health services, Frontier Health operates in the region and can route to crisis or ongoing mental health and substance-use treatment through its network. Contact: 1-423-467-3600 or fhinfo@frontierhealth.org.
See all behavioral health/mental health clinics in Bristol →
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