Brigham and Women's Primary Care Associates of Brookline

Patients praise

• High praise for the clinical competence, empathy, and listening skills of individual physicians
• Positive experiences with routine care and timely, thorough annual physicals
• Patients feel heard, cared for, and treated as individuals by their primary care doctors
• Some patients report professional and good quality of care interactions

Common complaints

• Billing and administrative errors, including insurance coding mistakes
• Difficulty reaching administrative or billing staff and lack of responsiveness
• Reports of rude or unprofessional interactions with front desk and phlebotomy staff
• Long wait times and perceived lack of respect for patient time
• Disorganization and issues with lab tests (e.g., lost samples, communication failures)
• High staff turnover among providers