Brookline Family Medicine
Internal Medicine • Brookline, MA
Clinic Type
Internal Medicine
Address
Brookline, MA
Phone
617-396-8005
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday 8:30 am – 5:00 pm; Tuesday 8:30 am – 5:00 pm; Wednesday 8:30 am – 5:00 pm; Thursday 8:30 am – 5:00 pm; Friday 8:30 am – 5:00 pm; Saturday Closed
Services Offered
Insurance & Payment
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Pay your bill online (for services received on or after June 1, 2024), Pay your bill for services received on or before May 31, 2024
Languages Spoken
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FAQs
What are the hours of operation?
Sunday Closed; Monday–Friday 8:30 am – 5:00 pm; Saturday Closed.
How can I pay my bill?
Pay Online – options available for services before/after certain dates; see Pay Bill Online sections for specific cutoff dates.
Is there a patient portal?
Yes, manage appointments, view test results, and communicate with the care team via the patient portal.
Is there an awards program?
Yes, the WE CARE award honors a BILH Primary Care staff member who exemplifies core values and nominees are reviewed quarterly.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Brookline Family Health Care): 5.0 out of 5 stars (2 reviews) (2)
- Healthgrades (Dr. Nicolas Nguyen): 3.8 out of 5 stars (13 reviews) (13)
Patients praise
- Physicians described as caring, knowledgeable, and easy to communicate with
- Efficient appointment scheduling with minimal wait times
- Some staff members, such as nurses, praised for being compassionate and skilled
- Comprehensive and thorough medical care reported by long-term patients
Common complaints
- Administrative and billing issues, including unexpected charges and collection notices
- Reports of unprofessional or rude behavior by some front-desk and phlebotomy staff
- Frustration regarding referral restrictions and limited choice in specialists
- Communication difficulties with administrative/billing departments
"I have been a patient of Dr. Nguyen’s for several years. He communicates information in an easy to understand way and is up to date on all the latest medical developments and treatments."
— Healthgrades Patient Review"The professional care was fine and in person they were empathetic. However, they sent routine lab tests to their hospital lab, charging my insurance $3,000 dollars and leaving me with over half of that to pay for a simple swab."
— Localitybiz Patient Review (Brigham and Women's Primary Care Associates of Brookline)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Ex-Brookline sleep doctor sentenced to prison on fraud charges — Jun 9, 2026
- Doctor sentenced to nearly five years in federal prison for fraud scheme that financed $2.1 million Brookline home - Brookline.News — Jun 9, 2026
- Wellesley Family Medicine Physician Dr. David Dick Launches Concierge Practice | Wellesley, MA Patch — Dec 17, 2025
- Brookline Sleep Doctor Gets Nearly Five Years For Fraud — Jun 9, 2026
- 🏥 Multiple Healthcare Jobs in Brookline, MA – Up to $65/hr - NewsBreak — Jun 27, 2026
Information sourced from the clinic's website as of July 11, 2026.
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