Beth Israel Lahey Health Primary Care – Brookline Family Medicine
Primary Care • Brookline, MA • Since 2019
About
Beth Israel Lahey Health (BILH) is a nonprofit, integrated health system based in Cambridge, MA, formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It is the largest health system in Massachusetts by number of hospitals, with multiple facilities including primary and urgent care clinics, hospitals, and community health services. The Brookline area is served within BILH’s Primary Care network, which includes Brookline-based practices such as Brookline Family Medicine. Key details: - System: Nonprofit health system; 10 acute-care hospitals in Massachusetts; operates primary care, urgent care, elder care, behavioral health, and other services. - Headquarters: Cambridge, Massachusetts. - Founded: 2019 (merger-driven). - Focus relevant to you: BILH Primary Care includes Brookline Family Medicine as part of its network, providing primary care services in Brookline as well as access to its broader system resources. - Contact/metadata: Website bilh.org; general inquiries via info@bilh.org.
Clinic Type
Primary Care
Address
0 Beacon Street Suite 1A
Phone
617-396-8005
Rafael.hernandez@bilh.org
Opening Hours
Sunday Closed; Monday 8:30 am – 5:00 pm; Tuesday 8:30 am – 5:00 pm; Wednesday 8:30 am – 5:00 pm; Thursday 8:30 am – 5:00 pm; Friday 8:30 am – 5:00 pm; Saturday Closed
Services Offered
Team
Insurance & Payment
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Pay Bill Online, payment portal (June 1, 2024 and before/after terms)
Languages Spoken
Current Offers
New Patient Offer
FAQs
Our patient portal is a secure way to communicate with your primary care practice.
Connect with your healthcare team, schedule and manage appointments, view test results and more through your patient portal account.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Magicpin: 3.6/5 (2 online ratings)
- LocalityBiz (Google Reviews aggregator): Mixed (includes 5-star and 1-star reviews)
Patients praise
- thorough medical examinations
- responsive providers who follow up personally
- efficient same-day appointments for some patients
Common complaints
- long wait times
- billing disputes and confusion
- unprofessional staff behavior
- administrative errors in scheduling
"Saw a physician on the same day who was super thorough, advocated for the right tests, even called me back personally after hours. Super impressed with the efficiency and care I received."
— LocalityBiz (Google Reviews)"Last time that I came in for a visit I had to wait for an hour and 45 minutes to be seen by the doctor. Today I came in to take a flu test, but they had scheduled me for a flu shot instead, so I could not be seen today."
— LocalityBiz (Google Reviews)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Samantha Kerrins, NP - Beth Israel Lahey Health Default — Oct 20, 2025
- Beth Israel Lahey Health Primary Care – Physician – Family Care Center of Stoneham - Careers at Beth Israel Lahey Health — Oct 27, 2025
- Debra Wong, NP - Nurse Practitioner in South Hamilton, MA — May 14, 2026
- Healthcare Associates – East Campus Team — Dec 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
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