Brigham and Women's Primary Care Associates of Brookline
Primary Care • Brookline, MA • 1 Brookline Place, Suite 225, Brookline, MA 02445 locations
Clinic Type
Primary Care
Address
One Brookline Place, Suite 225, Brookline, MA 02445
Phone
(857) 307-4400
bwhperks@partners.org
Opening Hours
Office Hours: Monday through Friday, 6:45am - 5:45pm; Office Telephone Hours: Monday through Friday, 9:00am - 5:00pm
Telehealth
E-visits and virtual visits are available at this location.
Emergency Care
If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency department.
Services Offered
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Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for the office?
Office Hours: Monday through Friday, 6:45am - 5:45pm; Office Telephone Hours: Monday through Friday, 9:00am - 5:00pm.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: Not clearly shown in the provided snippet (Not clearly shown in the provided snippet)
- WebMD doctor profile: 0 (no reviews; “Be the first to leave a review”) (0)
- Mass General Brigham doctors site (example provider pages): “4.9” shown on the specialty listing page for Brigham and Women's Primary Care Associates of Brookline (rating count details not fully provided in snippet) (69 ratings shown on the listing page (for a related family care entry also visible; exact count for this practice entry not fully clear))
Patients praise
- Professional, caring clinicians who listen and take time
- Thorough visits with clear guidance and appropriate follow-up
- Supportive, attentive primary care experience
- Convenient phlebotomy/lab workflow (reported by a reviewer)
Common complaints
- Rude or unprofessional front-desk/reception experiences
- Administrative/billing problems (incorrect lab coding/charges, insurance issues)
- Delays and disorganization (waiting times, missing/lost lab sample, portal/results access issues)
- Lack of responsiveness to billing/referral issues
"“The phlebotomist who was also at the front desk was incredibly rude… Asked me to show her which labs she should run… She was curt, unpleasant and seemed angry…”"
— localitybiz.com review snippet"“The professional care was fine… However, they sent routine lab tests to their hospital lab, charging my insurance $3,000… Administrative errors and improper coding… should now cost me over a thousand dollars…”"
— localitybiz.com review snippet"“Twice they have made clerical errors regarding insurance… front desk staff is lovely… office manager has never returned my call… I’m currently on hold… to fight a $400+ bill…”"
— a-better-place.com review snippetSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- CVS and MGB want to collaborate to provide primary care — Jul 31, 2025
- Dr. Whitney L Kress, MD - Needham, MA - Internal Medicine — May 27, 2026
- Dr. Nicole M LaRue, MD, MSC - Wellesley, MA - Internal Medicine — May 26, 2026
- Dr. Jessica R Schoonmaker, MD - Newburyport, MA - Internal Medicine — May 28, 2026
- Healthcare Associates Expands Access with Safe, Convenient Telehealth Options for Patients - Harvard Medical Faculty Physicians — Oct 23, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Brookline
Beth Israel Lahey Health (BILH) is a nonprofit, integrated health system based in Cambridge, MA, formed in 2019 from the merger of Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. It is the largest health system in Massachusetts by number of hospitals, with multiple facilities including primary and urgent care clinics, hospitals, and community health services. The Brookline area is served within BILH’s Primary Care network, which includes Brookline-based practices such as Brookline Family Medicine. Key details: - System: Nonprofit health system; 10 acute-care hospitals in Massachusetts; operates primary care, urgent care, elder care, behavioral health, and other services. - Headquarters: Cambridge, Massachusetts. - Founded: 2019 (merger-driven). - Focus relevant to you: BILH Primary Care includes Brookline Family Medicine as part of its network, providing primary care services in Brookline as well as access to its broader system resources. - Contact/metadata: Website bilh.org; general inquiries via info@bilh.org.
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