Behavioral Health - ECMC Hospital | Buffalo, NY
Behavioral Health • Buffalo, NY • Since 2004 • ECMC Main Building, 462 Grider Street, Buffalo, NY 14215; OFF-CAMPUS CARE ECMC Downtown Clinical Services, 1285 Main Street, Buffalo, NY 14209; ECMC Northern Erie Clinical Services, 2005 Sheridan Drive, Tonawanda, NY 14223 locations
About
ECMC Hospital in Buffalo, NY is a 550-bed public teaching hospital and Level I Adult Trauma Center, affiliated with the University at Buffalo. It serves as a regional center for behavioral health, along with trauma, cancer care, transplantation, rehabilitation, orthopedics, and ambulatory/primary care. ECMC is a key part of the Great Lakes Health System of New York and operates as a public-benefit corporation headquartered at 462 Grider Street, Buffalo. Contact: info@ecmc.edu or (716) 898-3000.
Clinic Type
Behavioral Health
Address
ECMC HEALTH CAMPUS, The Regional Center of Excellence for Behavioral Health, ECMC Main Building, 462 Grider Street, Buffalo, NY 14215; OFF-CAMPUS ECMC Downtown Clinical Services, 1285 Main Street, Buffalo, NY 14209; ECMC Northern Erie Clinical Services, 2005 Sheridan Drive, Tonawanda, NY 14223
Phone
Regional Center of Excellence for Behavioral Health (716) 898-1676
synergybariatrics@ecmc.edu
Opening Hours
Monday – Sunday (including holidays): 1:00 p.m.–2:30 p.m. 6:00 p.m.–8:00 p.m.
Telehealth
Virtual Help Center available; on-demand video visits with licensed mental health clinicians
Emergency Care
Emergencies Only (CPEP) contacts: (716) 898-3465
Services Offered
Insurance & Payment
All treatment programs are certified by NYS OMH, JCAHO, and OASAS.
Languages Spoken
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FAQs
What hours is Behavioral Health available?
Monday – Sunday (including holidays): 1:00 p.m.–2:30 p.m. and 6:00 p.m.–8:00 p.m.
Where is ECMC Behavioral Health located?
ECMC Main Building, 462 Grider Street, Buffalo, NY 14215.
How can I reach the Behavioral Health department by phone?
Regional Center of Excellence for Behavioral Health: (716) 898-1676.
What emergency contact is available for behavioral health emergencies?
Emergencies Only (CPEP): (716) 898-3465.
What certifications do ECMC Behavioral Health programs hold?
Certified by NYS Office of Mental Health (OMH), Joint Commission (JCAHO), and OASAS.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Medicare/CMS/HospitalStats: 3 out of 5 stars (overall hospital rating) (1,689 completed surveys (HCAHPS historical data))
- Healthgrades: 62% patient experience rating (N/A)
Patients praise
- Some individual providers are described as professional and thorough in specific departments
- Some patients note effective communication with certain medical staff members
Common complaints
- Significant complaints regarding the behavioral health and psychiatric emergency services (CPEP)
- Reports of long wait times and staffing shortages in the psychiatric emergency room
- Concerns about staff behavior, including perceived lack of care, negligence, and unprofessional communication
- Criticism regarding discharge practices and perceived lack of follow-up care
- Reports of unsafe or distressing conditions in waiting areas and wards
- Allegations of poor communication and inadequate patient monitoring
"I still feel traumatized from being there it was a horrific experience. ... At ECMC they don’t even try because they know they can’t get fired because of the nursing shortage."
— LocalityBiz review"The two psychiatric emergency departments are overburdened and in turn, the care received at ECMC was horrible for my son. I was depressed, feeling helpless and I often cried after leaving there."
— NY Attorney General public testimony document"E.c.m.c is a terrible hospital!they do not care especially if you have mental illness or addiction..."
— Yelp user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Inpatient Behavior Health Services - Erie County Medical Center ... — Jun 25, 2026
- ECMC Awarded $10.9M State grant for Behavioral Health Services — Aug 12, 2025
- ECMC CEO Departing to Lead Statewide Healthcare Advocacy ... — Mar 10, 2026
- Locations - UBMD Psychiatry — Mar 24, 2026
Information sourced from the clinic's website as of July 11, 2026.
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BestSelf Behavioral Health is a nonprofit mental health and substance use services provider based in Buffalo, NY. Key points: - Founded: 1972; Headquarters: Buffalo, NY (255 Delaware Ave, Suite 300, Buffalo 14202) - Size: About 297 employees; part of a larger regional network with presence in Canada and Puerto Rico - Services: Community-based, evidence-based behavioral health care for children, adolescents, and adults; focused on accessible, culturally responsive, family-focused care - Industry/Type: Mental Health Care, nonprofit - Revenue/Funding: Annual revenue estimated between $5M–$25M; total funding around $12.7M - Contact: info@bestselfwny.org; Phone: 716-884-0888 - Online presence: Website bestselfwny.org; LinkedIn: linkedin.com/company/bestself-behavioral-health Location-specific note: HQ and primary offices are in Buffalo, NY (address listed as 255 Delaware Ave, Suite 300, Buffalo, NY 14202) with multiple U.S. offices in the Buffalo area.
Summary: The New York State Office of Mental Health (OMH) oversees and supports state-operated behavioral health services, including facilities like the Buffalo Psychiatric Center. The page provides a general overview of OMH’s role, services, and locations, but does not contain detailed program-specific information for Buffalo Psychiatric Center beyond listing related roles (e.g., Rehabilitation Assistant 1 and Pharmacy Aide positions) within NY HELPS. If you’re seeking Buffalo Psychiatric Center specifics (programs, services, admissions, visiting hours), you may need to navigate OMH’s site further or contact the center directly.
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