BestSelf Behavioral Health
Behavioral Health • Buffalo, NY • Since 1972
About
BestSelf Behavioral Health is a nonprofit mental health and substance use services provider based in Buffalo, NY. Key points: - Founded: 1972; Headquarters: Buffalo, NY (255 Delaware Ave, Suite 300, Buffalo 14202) - Size: About 297 employees; part of a larger regional network with presence in Canada and Puerto Rico - Services: Community-based, evidence-based behavioral health care for children, adolescents, and adults; focused on accessible, culturally responsive, family-focused care - Industry/Type: Mental Health Care, nonprofit - Revenue/Funding: Annual revenue estimated between $5M–$25M; total funding around $12.7M - Contact: info@bestselfwny.org; Phone: 716-884-0888 - Online presence: Website bestselfwny.org; LinkedIn: linkedin.com/company/bestself-behavioral-health Location-specific note: HQ and primary offices are in Buffalo, NY (address listed as 255 Delaware Ave, Suite 300, Buffalo, NY 14202) with multiple U.S. offices in the Buffalo area.
Clinic Type
Behavioral Health
Address
255 Delaware Ave,, Suite 300, Buffalo, NY 14202, US
Phone
716-884-0888
info@bestselfwny.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What is BestSelf Bi Behavioral Health?
Behavioral health clinic offering evidence-based services with a personal, caring approach.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp, Rehab.com, Birdeye, Recovered.org: Generally low across multiple third-party review platforms (e.g., ~1.8 to 3.0 out of 5 stars commonly cited) (Varies by platform, with some tracking dozens of reviews)
Patients praise
- Some individual counselors are perceived as caring and professional
- Supportive resources for youth and families (e.g., PCIT, DBT programs)
- Helpfulness for some patients in stabilization and personal growth
Common complaints
- Difficulties with scheduling, canceled appointments, and long wait times
- High staff turnover leading to inconsistent care and frequent counselor changes
- Issues with medication management and communication from nursing staff
- Reports of unprofessional or rude administrative and front-desk staff
- Concerns regarding perceived lack of care for patients' mental health needs
- Frustrations with intake processes and administrative bureaucracy
"If I could give this place no stars I would. This place is terrible avoid this place. They don't care about your mental health at all."
— A-Better-Place.com review"This place and the doctors ,nurses and counselors are AMAZING!!! Please give it a try if you're feeling down or have mental health issues !"
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- BestSelf Opens Western New York’s First 24-Hour Intensive Crisis Stabilization Center | Best Self | Your BestSelf begins here — Jan 21, 2026
- BestResponse crisis stabilization center to open in Buffalo — Jan 22, 2026
- New York State Announces Opening of $9.6 Million Intensive Crisis Stabilization Center in Buffalo | Best Self | Your BestSelf begins here — Jan 26, 2026
- New crisis center serves more than 175 in first month on Niagara Street - Behavioral Healthcare Network — Feb 27, 2026
- BestSelf prepares to open needed crisis center in Buffalo — Dec 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
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Summary: The New York State Office of Mental Health (OMH) oversees and supports state-operated behavioral health services, including facilities like the Buffalo Psychiatric Center. The page provides a general overview of OMH’s role, services, and locations, but does not contain detailed program-specific information for Buffalo Psychiatric Center beyond listing related roles (e.g., Rehabilitation Assistant 1 and Pharmacy Aide positions) within NY HELPS. If you’re seeking Buffalo Psychiatric Center specifics (programs, services, admissions, visiting hours), you may need to navigate OMH’s site further or contact the center directly.
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