Home - Primary Care of Western New York, LLP
Family Medicine • Buffalo, NY • Three locations locations
About
Primary Care of Western New York, LLP (Primary Care of WNY) is a leading family medicine group headquartered in Williamsville, NY, with six offices across Western New York. The practice emphasizes team-based care for all ages, from infancy through adulthood, and aims to build lifelong patient relationships. Key details: - Industry: Hospitals and Health Care; Privately held; active - Services: Primary care for the entire family; multiple locations for convenient access - Workforce: 29 employees; leadership includes COO Dawn Eitapence and Clinical Director Amy Massimi - Locations: 6 offices in NY (incl. Williamsville, Kenmore, Lancaster, Wheatfield, and Wheatfield suburb) - Contact: Main phone 716-839-8000; website primarycarewny.com - Notable: One of the largest family doctor groups in Western New York; focus on comprehensive, continuous care and patient education
Clinic Type
Family Medicine
Address
30 N Union Rd, Williamsville, New York 14221, US
Phone
716-839-8000
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Opening Hours
Three convenient locations with evenings and Saturdays (hours not fully specified in extract)
Services Offered
Technology & Equipment
Insurance & Payment
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Languages Spoken
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FAQs
Need a new Primary Care Doctor?
Call Now 716-839-8000 and receive Top Quality Healthcare for you and your Family
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 2.3/5 stars (272 reviews (on Birdeye))
Patients praise
- Some individual doctors and PAs are described as professional, attentive, and caring
- Modern and clean facilities
- Some patients appreciate the team-based care approach
- Positive experiences with specific staff members at certain locations
Common complaints
- Difficulty reaching the office via phone, including long hold times
- Poor administrative and customer service management
- Issues with prescription refills and lost test results
- Billing concerns
- Instances of perceived negligence or rushing patients during appointments
"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."
— WebMD/patient review"I go to the 2780 Delaware Ave. location and have always had excellent care. I find that DOs spend more time with me as a whole person and I have never felt like my 15 minutes is up so on to the next."
— Birdeye/patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Grace Hennigan, PA-C - Primary Care of Western New York, LLP — Oct 7, 2025
- Isabella Menza, PA-C - Primary Care of Western New York, LLP — Apr 3, 2026
- Buffalo Spree's list of Top Doctors in WNY 2026 — Jan 8, 2026
Information sourced from the clinic's website as of July 11, 2026.
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