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About

Primary Care of Western New York, LLP (Primary Care of WNY) is a leading family medicine group headquartered in Williamsville, NY, with six offices across Western New York. The practice emphasizes team-based care for all ages, from infancy through adulthood, and aims to build lifelong patient relationships. Key details: - Industry: Hospitals and Health Care; Privately held; active - Services: Primary care for the entire family; multiple locations for convenient access - Workforce: 29 employees; leadership includes COO Dawn Eitapence and Clinical Director Amy Massimi - Locations: 6 offices in NY (incl. Williamsville, Kenmore, Lancaster, Wheatfield, and Wheatfield suburb) - Contact: Main phone 716-839-8000; website primarycarewny.com - Notable: One of the largest family doctor groups in Western New York; focus on comprehensive, continuous care and patient education

Clinic Type

Family Medicine

Address

30 N Union Rd, Williamsville, New York 14221, US

Phone

716-839-8000

Email

Opening Hours

Three convenient locations with evenings and Saturdays (hours not fully specified in extract)

Services Offered

  • Primary care
  • Family medicine
  • Pediatric care
  • Care for all ages
  • Chronic disease management
  • Diabetes education
  • Diet counseling
  • Mental health support referrals
  • Lifestyle counseling
  • Preventive care
  • Inpatient collaboration via affiliated hospital network
  • Care coordination with multidisciplinary teams

Technology & Equipment

  • Patient Portal
  • Electronic health records (implied by coordinated care and portal)

Insurance & Payment

Languages Spoken

FAQs

Need a new Primary Care Doctor?

Call Now 716-839-8000 and receive Top Quality Healthcare for you and your Family

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.3/5 stars (272 reviews (on Birdeye))

Patients praise

  • Some individual doctors and PAs are described as professional, attentive, and caring
  • Modern and clean facilities
  • Some patients appreciate the team-based care approach
  • Positive experiences with specific staff members at certain locations

Common complaints

  • Difficulty reaching the office via phone, including long hold times
  • Poor administrative and customer service management
  • Issues with prescription refills and lost test results
  • Billing concerns
  • Instances of perceived negligence or rushing patients during appointments

"The telephone service is terrible. They never answer their phone. You can be on hold for an hour or possibly longer if you decide to hold."

WebMD/patient review

"I go to the 2780 Delaware Ave. location and have always had excellent care. I find that DOs spend more time with me as a whole person and I have never felt like my 15 minutes is up so on to the next."

Birdeye/patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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