Primary Care - Buffalo - UBMD Physicians' Group
Family Medicine • Buffalo, NY • Since 2000 • Multiple (Amherst, Buffalo, Orchard Park, Tonawanda) locations
About
UBMD Physicians’ Group is Western New York’s largest nonprofit medical group, offering comprehensive primary, specialty, and surgical care for all ages. With 600+ doctors across 18+ practices, they provide emergency, family, internal, and pediatric care, plus subspecialties (e.g., neurology, orthopaedics, dermatology, ENT, urology, obstetrics/gynecology). They also train medical students and residents at the University at Buffalo’s Jacobs School of Medicine and Biomedical Sciences. Headquarters are in Buffalo, NY, with four U.S. offices including the main campus at 1001 Main St, Buffalo. Contact: 716-874-4500.
Clinic Type
Family Medicine
Address
UBMD Primary Care locations in Amherst, Buffalo, Orchard Park, Tonawanda (Amherst Hopkins Rd; Conventus Main St; Sheridan Dr; Orchard Park North Buffalo St; Addiction Medicine Hopkins Rd)
Phone
716.688.9641 (Amherst)
btilleli@buffalo.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Telemedicine Service mentioned
Services Offered
Team
Insurance & Payment
Languages Spoken
FAQs
What languages are supported for language assistance?
Multiple languages listed in the Language Assistance section with free language support.
What are the contact numbers for each site?
Amherst 716.688.9641; Conventus 716.550.8361; Sheridan 716.835.9800; Orchard Park 716.662.9336; Addiction Medicine 716.247.5281
Awards & Accreditations
Social Media
Photos




What Patients Say
Overall sentiment across review platforms: mixed
- BirdEye / Yelp: 2.5 out of 5 stars (114 reviews (BirdEye), 16 reviews (Yelp))
- LocateHub (UBMD Primary Care of Amherst): 2.6 out of 5 stars (103 reviews)
Patients praise
- Specific physicians are frequently praised for being compassionate, brilliant, and knowledgeable
- Some patients report long-term positive experiences with individual doctors
Common complaints
- Difficulty communicating with staff and office management
- Poor customer service and rude administrative staff
- Challenges scheduling timely appointments for acute care
- Frequent turnover of physicians and concerns about continuity of care
- Administrative issues, including lost records and insurance miscommunication
"I have always found Dr Morelli to be a fantastic... [doctor] who aim for understanding generating the persuasive power of empathy to heal through their compiled experience and human instinct."
— Yelp / MapQuest"DO NOT USE IF YOU VALUE YOUR HEALTH. You will only see interns, never the actual Dr. ... VERY UNPROFESSIONAL!"
— LocalityBiz"Impossible to be seen if you need to be cared for. They will threaten to drop you as a patient if you don't see them once a year for a physical, but if you are actually sick or need medical care you can't get an appointment."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Location and Hours - UBMD Primary Care — Dec 31, 2025
- Doctor/Provider Listing - University at Buffalo — Jun 22, 2026
- Location and Hours - UBMD Primary Care — Dec 30, 2025
- UBMD PRIMARY CARE - Updated July 2026 - 18 Reviews - Yelp — Jul 7, 2026
- UBMD Blog - Buffalo — Feb 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
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