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About

UBMD Orthopaedics & Sports Medicine is a private medical practice with 150 employees, headquartered in Cheektowaga, NY. They provide orthopaedic, sports medicine, and concussion care across offices in Buffalo, Amherst, Niagara Falls, Orchard Park, Depew, and Williamsville. The team includes surgeons, sports medicine specialists, physical therapists, and athletic trainers who serve as team doctors for the Buffalo Bills, Sabres, Bandits, University at Buffalo, ECC, and other local programs. They treat patients of all ages, including pediatrics, and operate a multi-location care network with connections to local sports and education institutions.

Clinic Type

Orthopedics

Address

4225 Genesee Street, Cheektowaga, NY 14225, US

Phone

7163270990

Email

impact@ubortho.com

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Shoulder
  • Knee
  • Hip
  • Elbow
  • Foot and Ankle
  • Hand
  • Neck
  • Spine
  • Medical/Sports Massage Therapy
  • Pediatric Orthopaedics
  • Physical Therapy
  • Rehabilitation Services
  • Regenerative Medicine
  • Concussion Management Center
  • Sports Medicine
  • Urgent Orthopaedic Care Buffalo NY
  • Top Orthopaedics Near You
  • Community Care
  • Clinical Research Team
  • Patient Education
  • Research
  • Patient Outcomes/Patient Satisfaction
  • Impact Sports Performance Powered by UBMD Orthopaedics Sports Medicine

Team

  • Kenneth A. Krackow, MD — Physician

Insurance & Payment

Languages Spoken

Current Offers

New patient online booking

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Google): 4.1/5 stars (246 reviews)
  • Birdeye (Google): 4.2/5 stars (5 reviews)
  • Facebook: 86% recommend (74 reviews)

Patients praise

  • Professional and skilled medical care
  • Effective physical therapy outcomes
  • Compassionate and thorough physician bedside manner in many cases
  • Convenient locations and services

Common complaints

  • Administrative and front-desk communication challenges
  • Long wait times for appointments and phone response times
  • Perceived lack of compassion or professionalism from certain staff members
  • Issues with billing and insurance coordination

"Very efficient and patient-friendly. Dr's. and therapists listen to you"

Birdeye (Google) Review

"The secretary was condescending to us and everyone in line. Also, stating insurance information( which should be kept confidential ) out loud."

Nutrifinder User Review

"Terrible clinic with appallingly unprofessional, uneducated, rude and irresponsible staff."

Nutrifinder User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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